Customer Service Representative (Remote - Must reside in Hawaii)

Job Description

Job Description

Customer Service Representative (Remote – Must reside in Hawaii)
Summary:
Customer Service Representative services as the first point of contact for the Resource Helpline, providing support, guidance, and hope to individuals and families across Hawai‘i. This is a fully remote position, equipment provided. Must be available to work flexible schedule.
Key Responsibilities

• Respond to an average of 50 calls, texts, chats, or emails per shift, offering health and human service referrals to community members.
• Deliver compassionate, trauma-informed, and culturally sensitive care during every interaction.
• Accurately complete data entry, call logs, and follow-up documentation in a timely manner.
• Conduct quality assurance follow-ups to ensure clients receive appropriate and effective services.
• Perform pre-screenings and intake support as required by specific service contracts.
• Maintain strict confidentiality and professionalism at all times.
• Participate in ongoing training in human services, customer care, and technology systems.
• Share feedback with the manager regarding community needs or resource gaps.
• Contribute to a positive and collaborative team environment.
• Be available to assist during emergency activations (e.g., natural disasters or crisis response).
• Perform additional duties as assigned.

• Friendly, empathetic, and professional communication style.
• Experience handling calls from individuals in crisis or high-stress situations.
• Background in customer service, social services, healthcare, or nonprofit work preferred.
• Comfortable using CRM databases, Microsoft Office Suite (including Teams), and internet-based phone systems.
• Strong organizational and interpersonal skills, with the ability to multitask effectively.

• High school diploma or GED required.
• Prior call center or customer service experience preferred.
• Experience in nonprofit or human services settings is a plus.

• Job Type: Temporary Opportunity 1-3 months with possible extension
• Pay : $17.38/hr
• Shifts are: 7:00 a.m.–4:00 p.m. 
• Location : fully remote, Must reside in Hawai‘i
• Employment is contingent upon the successful completion of a background check and drug screening.
• Benefits:  Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!