Billing Specialist

Anderson Global is seeking a dependable, detail-oriented Billing Specialist to join our global finance operations team. Anderson Global is an international professional services platform supporting entrepreneurs, businesses, fund managers, investors and private clients across multiple jurisdictions. The team provides integrated corporate, fund, accounting, tax, legal, compliance and advisory services through local specialists connected across international markets. Our professionals collaborate across jurisdictions, working on cross-border engagements for clients worldwide. The Billing Specialist is responsible for maintaining accurate client accounts, processing payments, resolving billing issues, supporting collections activities, and ensuring a professional and seamless billing experience for clients across our international platform. This role requires strong attention to detail, excellent follow-through, and the ability to communicate effectively with clients and internal stakeholders in a fast-paced, service-oriented environment. We are looking for someone who is highly organized, comfortable working across multiple systems, capable of managing competing priorities, and confident discussing account balances, billing inquiries, and payment matters with professionalism and discretion. What You’ll Do Process credit card and ACH payments Review and follow up on past-due accounts Work declined payments and assist clients with updating payment methods Process refunds, credits, adjustments, and billing corrections Review invoices, subscriptions, balances, and payment history for accuracy Conduct account audits across HubSpot, Recurly, and Stripe Handle incoming and outbound client calls, emails, and text communications regarding billing questions, payment needs, and outstanding balances Maintain clear and accurate account notes and documentation Assist with disputes and chargebacks by gathering supporting documentation Identify billing discrepancies, system issues, and recurring account problems Follow established billing workflows, procedures, and documentation standards Schedule & Client Communication Expectations This is a full-time, client-facing position with a required schedule of Monday through Friday, 8:00 AM to 5:00 PM, including one scheduled one-hour lunch. Regular participation in both incoming and outbound client calls is required for this role. The Billing Specialist is expected to remain available during scheduled working hours and actively support client communication needs throughout the day. Systems You’ll Work In HubSpot for client records, tasks, workflows, and account communication Recurly for subscription billing, invoices, account balances, and payment activity Stripe for payment processing and transaction activity Experience with these specific systems is a plus, but we are also open to candidates with strong experience in similar CRM, billing, or payment platforms. What We’re Looking For Strong attention to detail Excellent organization and follow-through Strong written and verbal communication skills Comfortable handling a consistent volume of incoming and outbound client calls and discussing payments, balances, and account concerns professionally Ability to manage multiple priorities and deadlines Strong problem-solving skills Ability to work independently and as part of a team Comfortable learning and using multiple software systems Previous experience in billing, accounts receivable, collections, bookkeeping, customer service, or financial operations preferred Experience with HubSpot, Recurly, Stripe, or similar systems is a plus What Success Looks Like Success in this role means maintaining accurate client billing records, consistently completing and documenting follow-up activities, resolving billing issues efficiently, and delivering exceptional client service through clear and professional communication. The Billing Specialist plays a critical role in supporting the firm's financial operations, client experience, and overall service excellence. This position requires a proactive professional who takes ownership of responsibilities, demonstrates sound judgment, and follows issues through to successful resolution. About Anderson Global Anderson Global is an international professional services platform providing integrated tax, legal, valuation, global mobility, corporate, accounting, advisory, and related services to clients operating across multiple jurisdictions. Through a collaborative network of member firms and collaborating firms, our professionals deliver coordinated solutions that help clients navigate complex cross-border business challenges. Our culture is built on collaboration, accountability, excellence, and client service. We value professionals who take initiative, embrace continuous learning, and contribute to a high-performing global team dedicated to delivering outstanding results for clients around the world. #J-18808-Ljbffr Anderson Global