Sr. Manager, Solution Consulting (OT / Cyber-Physical Systems) (Armis/Veza)

ServiceNow began when engineer Fred Luddy wrote code to automate a tedious task for his coworker, Phyllis. Her reaction inspired a larger mission: free people from busywork so they can focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500® work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together, and we are just getting started. Join us to put AI to work for people. Armis from ServiceNow protects the full attack surface and helps organizations manage cyber risk exposure in real time. Together with ServiceNow Security and Risk capabilities and Identity Security capabilities from Veza, Armis helps secure every asset and identity, including AI agents, across complex environments. The result is a foundation for autonomous defense for the Agentic Enterprise, grounded in security, operational, and business context. As a Sr. Manager, Solution Consulting (Operational Technology and Cyber-Physical Systems, OT/CPS), you will lead a global team of Solution Consultants focused on ServiceNow's OT/CPS portfolio, including Armis OT visibility and security, Cyber Asset Security, and USEM for OT. This is a player-coach role: you will set the technical pre-sales strategy, develop a high-performing team, and personally engage in the most strategic customer opportunities. Success in this role means scaling ServiceNow's OT/CPS business by building a world-class solution consulting team, improving the quality and consistency of technical sales execution, and helping customers connect industrial operations, cyber risk, and business impact across complex environments. What you'll do...

Team leadership and talent evaluation - Lead, manage, and mentor a global team of OT Solution Consultants, providing coaching, feedback, and career development. - Evaluate Solution Consultants against a consistent skills framework that measures OT and ICS technical depth, asset visibility and exposure management expertise, demo and storytelling craft, discovery quality, business value articulation, and AI fluency. - Use those assessments to build individual development plans, identify coverage gaps, recommend staffing and role changes, and inform hiring, bench strength, and succession planning. - Partner with Sales Leadership, Enablement, and Talent teams to calibrate expectations, recognize top performance, and address underperformance early. - Set performance goals, track progress, and foster a collaborative, high-performance culture across the broader Solution Consulting community. AI-native leadership - Model AI-native ways of working in account research, discovery preparation, demo and proof-of-value design, proposal support, pipeline inspection, and team coaching. - Set clear expectations that every SC uses AI to improve the quality, speed, and consistency of their work, and measure adoption through practical indicators such as reusable assets created, preparation quality, demo effectiveness, and time saved. - Build and share reusable AI assets, including prompts, agents, skills, demo scripts, and playbooks, that scale OT/CPS expertise across regions and verticals. - Coach SCs to position the ServiceNow AI platform and agentic capabilities credibly with OT, security, and operations buyers, including AI governance and safety in industrial environments. - Stay current on AI developments and bring practical improvements to how the team sells, demonstrates, and delivers value. Sales support and strategy - Partner with Account Executives, Armis and Veza specialists, and OT sales leadership to qualify, shape, and win complex OT/CPS opportunities. - Provide technical leadership through discovery, demonstrations, proofs of value, RFP responses, and executive presentations.