PC Support I

This position provides hands-on technical support for workstation hardware, software, operating systems, and peripheral devices. The role installs, maintains, upgrades, and troubleshoots end-user technology while providing responsive support in a fast-paced environment. This position requires strong technical and customer service skills, on-site support, and travel to additional locations as needed. Responsibilities Install, configure, maintain, and support desktop hardware, software, and operating systems. Perform upgrades and updates to workstations and peripheral devices, including laptops, tablets, printers, and related equipment. Troubleshoot and resolve hardware, software, connectivity, and end-user technology issues. Install operating system images, applications, and other required software on laptops, desktops, and supported devices. Manage incidents and service requests using established ticketing systems and maintain accurate resolution documentation. Communicate effectively with users of varying technical experience to diagnose issues and provide appropriate solutions. Perform routine maintenance and physical repairs on IT hardware and equipment. Provide on-site technical support and travel to additional locations as required. Support Windows 10/11, Microsoft Office, Microsoft 365, LAN connectivity, DNS, and Active Directory environments. Troubleshoot and maintain printers and other supported peripheral devices. Qualifications 2 to 3 years of experience in IT support, desktop support, field services, or a related technical environment. Experience installing, configuring, maintaining, and troubleshooting operating systems, hardware, software, and peripheral devices. Experience supporting Windows 10/11, Microsoft Office, and Microsoft 365 environments. Experience supporting end-user technologies such as laptops, desktops, tablets, and printers. Working knowledge of networking concepts and technologies, including LAN connectivity, DNS, and Active Directory. Strong troubleshooting, analytical, and problem-solving skills. Strong communication and customer service skills with the ability to explain technical issues to non-technical users. Ability to perform the essential physical functions of the position, including lifting and moving equipment weighing up to 70 pounds, with or without reasonable accommodation. Valid state-issued driver's license and ability to operate required company or rental vehicles. Ability and willingness to travel to supported locations, including occasional overnight travel as required. Publishing Pay Range: $25.00 - $27.00 hourly This position is based in office and requires employee to work on-site. About GDH: At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service. GDH Benefits GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates. GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Please visit our notice of collection for California applicants. #J-18808-Ljbffr Gdh Consulting, Inc.