Associate Director, Customer Master & Data Product Owner

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Data Science Portfolio Management

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

J&J Innovative Medicine is recruiting for an Associate Director, Customer Master & Data Product Owner, based in Titusville, NJ or Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at

Purpose: The Associate Director, Customer Master & Data Product Owner is accountable for the management and implementation of customer master and reference data management for Johnson & Johnson Innovative Medicine (JJIM) to improve and maintain timeliness and quality of the data. The Associate Director role specifically assists with the management of data specifications associated with customer and vendor data management within the company’s data assets. The role will guide local and vendor resources to ensure the continuous improvement of business results through the implementation and management of standard master data management processes, tools, and business rules. In addition, provide ongoing management and oversight for master and reference data in support of business needs.

The Associate Director will manage the current inventory of data, along with appropriate data infrastructure, ensuring total quality and appropriate use across the organization, and will act as subject matter expert on opportunities to strengthen JJIM’s Customer Master Data & Platform environment through new partners and approaches. The Associate Director governs all business rules and owns the process to consider and align on changes and enhancements and provides regular communications regarding status of data quality. This includes the Healthcare Organizational (HCO) to HCO relationships and the associated HealthCare Professional (HCP) affiliations. As a key source of data expertise within JJIM and the Strategy, Analytics and Transformation (StAT) group, the Associate Director will partner with I/T and business partners to proactively resolve data issues and support large, complex data initiatives. With the Director, Data Management, the Associate Director is responsible for data acquisition and contracting and ensuring ongoing JJIM value for its data-related investments.

The Associate Director will also be the data product owner for the Account Data Product which will be the source-of-truth for all Healthcare Organizational Account data. The product owner defines the data product vision & roadmap, identifies new uses cases & projects, and drives ongoing adoption.

Primary Responsibilities include:

Strategy & Design

• Lead the ongoing quality and application of JJIM data pipeline supporting the sales and marketing organization, ensuring high-quality data and appropriate use.
• Evaluate and drive data management processes (i.e., define best practices and processes to support efficiencies within customer, and vendor data management)
• Lead the solution, design and the development to create a single source of truth via the MDM Customer and Account data product solutions
• Identify and define the right strategies to integrate Master data and our data products with other operational systems to leverage the Master data more efficiently and effectively.
• Implement master data management standards, enforce data governance procedures and ensure data integrity across multiple platforms

Operations

• Lead and manage the team on the MDM specific activities such as define the cleanse rules, survivorship, match rules, etc.
• Track team’s progress, identify risks, issues, and highlight value of projects to leadership
• Ensures quality of master data in key systems and development & documentation of processes with other functional data owners to support ongoing maintenance and data integrity.
• Oversee the resolution of any data change requests (DCRs) from the JJIM organization
• Identifies root causes of data quality problems within their assigned area of stewardship and identifies sustainable solutions

Data Product Owner

• Defines vision, sets goals, and shapes the roadmap for the data product along with the value proposition and measurement of it
• Identifies new use cases & projects
• Drives ongoing adoption & tracking
• Facilitates requirements gathering with business data experts and IT

Secondary Responsibilities include:

• Coordinates with cross-functional teams to help resolve operational issues
• Collaborates with Information Technology (IT) teams to implement current plans and programs
• In collaboration with subject matter experts and data stewards, defines and implements data strategy, policies, controls, and programs to ensure the enterprise data is accurate, complete, secure, and reliable

Qualifications

Education:

• BA/BS undergraduate degree or equivalent in Business, Technology, Analytics or Health Sciences is required. A master’s degree or equivalent experience is an asset.

Experience and Skills:

Required:

• Validated experience of 7+ years in roles related to data management, analytics, insights or other commercial excellence areas within the pharmaceutical or life sciences industry.
• Proficient in data sources/products and expertise in using pharma industry syndicated/secondary data from leading vendors- IQVIA, Veeva, Definitive Healthcare, American Hospital Association (AHA), American Medical Association (AMA), MedPro.
• Strong analytical toolkit is required, including modern business intelligence tools and infrastructure that allow for effective management of large data, as is proficiency with PowerPoint, Excel and Word
• Proven results as a project manager in cross-functional technology projects required.
• Strong analytical and problem-solving ability, and business and data analysis with focus on MDM operational processes that cross multiple therapeutic areas.
• Experience utilizing MDM tools sets such as Informatica, Reltio and the appropriate use and application within an MDM solution.
• Strong written and verbal communication skills are required, including ability to simplify complex technical issues.
• Customer focus with building relationships, issue identification and resolution, problem-solving and project management skills.
• Detail-oriented and results-driven.
• Ability to apply policies and standards consistently
• Vendor management (outsourced stewardship team)

Preferred:

• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time

Other:

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

Required Skills:

Preferred Skills:

Advanced Analytics, Budget Management, Compliance Management, Critical Thinking, Cross-Functional Collaboration, Data Analysis, Data Privacy Standards, Data Quality, Data Reporting, Data Savvy, Data Science, Data Visualization, Developing Others, Digital Fluency, Inclusive Leadership, Leadership, Strategic Thinking, Team Management

The anticipated base pay range for this position is :

$137,000.00 - $235,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: -