Operations Manager - On Call Physician Services

Job Title: Operations Manager – On-Call Physician Services

Location: Remote in Texas

Employment Type: Full-Time

Schedule: Monday–Friday, with flexibility to support after-hours/on-call operations as needed

Compensation: $68,000 – $75,000 per year

We are seeking a dedicated and highly organized Operations Manager – On-Call Physician Services to oversee the day-to-day operations and performance of our on-call physician services across multiple states. This role is responsible for managing provider coverage, supporting physician performance, ensuring timely communication and responsiveness, and maintaining operational excellence across all markets.

The ideal candidate is a strong healthcare operations professional with excellent communication and problem-solving skills who can effectively manage a geographically dispersed provider network in a fully remote environment. This individual will serve as a key point of contact for on-call providers and internal teams, ensuring consistent coverage, accountability, and high‑quality service delivery.

Key Responsibilities:

• Manage and oversee all on‑call physicians and advanced practice providers across multiple states and markets.
• Coordinate and monitor provider schedules, coverage, availability, and call assignments to ensure appropriate staffing and uninterrupted on‑call services.
• Serve as the primary operational point of contact for on‑call providers, addressing questions, concerns, scheduling needs, and operational issues.
• Monitor provider responsiveness, adherence to schedules, documentation, and other operational performance metrics.
• Partner with leadership to identify provider performance trends, operational gaps, and opportunities for process improvement.
• Develop and maintain effective communication workflows between providers, clinical teams, facility partners, and internal operations teams.
• Address and resolve provider coverage issues, including last‑minute call‑offs, schedule changes, and escalations.
• Ensure providers understand and follow company policies, procedures, workflows, and service expectations.
• Track and report key operational metrics related to provider coverage, response times, call volume, and service performance.
• Assist with onboarding, training, and ongoing support of new and existing on‑call providers.
• Collaborate with Provider Relations, Clinical Operations, Recruiting, Credentialing, and other internal teams to support provider success.
• Assist with credentialing and operational readiness by ensuring providers meet state, facility, and company requirements.
• Identify opportunities to improve operational efficiency, provider engagement, communication, and patient/facility service delivery.
• Maintain accurate provider records, schedules, contact information, and operational documentation.
• Participate in regular operational meetings and provide leadership with updates, trends, and recommendations.
• Support the development and implementation of standardized processes and best practices across multiple states.
• Escalate clinical, operational, or provider‑related concerns to the appropriate leadership team in a timely manner.
• Maintain knowledge of applicable healthcare regulations, company policies, and industry best practices.
• Perform other operational duties and projects as assigned by leadership.

Qualifications:

• Bachelor’s degree preferred; relevant healthcare operations experience may be considered in lieu of degree.
• Minimum of 2 years of healthcare operations experience required.
• Experience working with physicians, advanced practice providers, or other healthcare professionals required.
• Experience managing or coordinating providers across multiple locations, markets, or states preferred.
• Experience in physician services, post‑acute care, skilled nursing, hospital, urgent care, telehealth, or a similar healthcare environment preferred.
• Strong understanding of healthcare operations, provider workflows, and regulatory requirements.
• Demonstrated ability to manage multiple providers, schedules, priorities, and competing operational needs simultaneously.
• Excellent communication, relationship‑management, leadership, and problem‑solving skills.
• Strong ability to work independently and remain organized in a fully remote environment .
• Ability to effectively manage a geographically dispersed provider network and communicate across multiple time zones.
• Highly responsive and comfortable handling time‑sensitive operational issues and escalations.
• Strong attention to detail and ability to analyze operational data and identify trends.
• Proficient in Microsoft Office Suite, Google Workspace, and/or healthcare management and scheduling platforms.
• Ability to maintain confidentiality and handle sensitive provider and patient‑related information appropriately.
• Flexible and adaptable approach with the ability to thrive in a fast‑paced, growing healthcare organization.

What We Offer:

• Fully Remote Position
• Full‑Time Employment
• PTO & Holiday Pay
• 401k with up to 2% match
• Opportunity to work with a growing, multi‑state healthcare organization
• Collaborative and supportive team environment
• Opportunity to make a direct impact on physician operations and patient care
• Professional growth and development opportunities