Senior Director, Technology - Enterprise Service Operation & Delivery

Job-ID: 163379Location: Atlanta, GA, United States; Houston, TX, United States; Sugar Land, TX, United States; Chicago, IL, United States; New York, NY, United StatesWorkplace: HybridSchedule: Full timePosted: 2026-09-16Job Category: Information TechnologyWork Days: Full Time DaysThe Senior Director of Technology within our Enterprise Service Operations and Delivery Technology organization will lead the development, execution and maintenance of enterprise-wide technology solutions to achieve ABM’s vision to establish an industry-leading Service Operations & Management organization (“SO&M”) that delivers next-generation facilities management capabilities while achieving operational excellence and ‘best-in-class’ service for our customers.​This position offers an opportunity to drive technological modernization and digital transformation across our enterprise Service Operations landscape while building a strong technical foundation for future growth and operational excellence.The role combines deep technical expertise with strategic leadership to drive continuous improvement, standardization, and digital transformation across all ABM industry groups and service lines. It will serve as the Technology Lead on the SO&M Transformation program, an IT leader, and a representative on the IT Leadership Team. The role will report directly to the VP of Client and Workforce Technology and grow to lead a team of architects, business systems analysts, system administrators, and technologists.Pay: $143,500 - $220,000 The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You will also be eligible to participate in a company incentive or bonus program. Benefit Information:ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & ManagementQualificationsBachelor's degree in Computer Science, Information Technology, or related technical field requiredMaster's degree in Business Administration (MBA) or related field preferredProfessional certifications in project management (PMP) or ITIL preferred15+ years of progressive experience in technology leadership roles10+ years of experience in facilities management and infrastructure, asset management, real estate management, MRO, or related field10+ years of experience in one or of ABM’s core industry groups (i.e. office buildings, retail, healthcare, education, manufacturing, aviation)10+ years' experience with CMMS/Field Service enterprise systems implementation and optimization [e.g. Corrigo, Maximo, SFDC, Oracle]Proven track record leading large-scale digital transformation initiativesExperience supporting standardizing processes across complex organizationsStrong background in system architecture and integrationDemonstrated success building and leading high-performing technical teamsTechnical SkillsExpert knowledge of CMMS and Field Service technologies and industry trendsStrong understanding of database management and architectureExperience with system integration and API developmentKnowledge of cloud technologies and architectureFamiliarity with IoT, AI, and predictive maintenance technologiesUnderstanding of cybersecurity best practicesLeadership CompetenciesStrategic thinking and executionTechnology innovation and thought leadershipProgram and portfolio managementProcess design and optimizationStakeholder management and influenceChange leadership and organizational transformation. Effective communication and presentation skills ABM is an Equal Opportunity Employer.ABM is committed to diversity and inclusion and encourages individuals from all backgrounds to apply. ResponsibilitiesTechnology Leadership & InnovationDefine and implement enterprise Service Operations and Delivery technology strategy aligned with business objectivesLead architecture and design of Service Operations technology solutions (including core CMMS maintenance capabilities such as work order management, preventative maintenance, asset management lifecycle management, capital planning, safety and compliance, and labor and resource management for internal / external resources), ensuring scalability and integration with enterprise systemsDrive innovation through emerging technologies (IoT, AI, predictive maintenance) for advanced facilities management capabilities including mobile workforce management, remote asset performance and monitoring, energy management, and smart facilities and healthy building capabilitiesEstablish technology standards and governance frameworksManage relationships with key stakeholders including Executives, business team members, IT organization, technology vendors and partnersDigital TransformationServe as the Technology Lead enterprise-wide for SO&M transformation programs and projects, aligned with technology strategy and roadmapsCreate multi-year SO&M technology strategy roadmap across all clients, service lines, and industry groups.Influence decisioning and implement enterprise enabling technologies, that drive process standardization and technology unificationOversee Service Operations system integration, data migration, and legacy system modernization or migrationIncorporate client needs for technology including “soft” and “hard” services, process enablement and workflows, client technology and data integration, analytics, dashboards, monitoring, and scorecardsDevelop and track program and project KPIs and success metricsAssist with building business cases and securing executive alignmentPartners with Change Management, Business Leaders, and Engineering to support adoption of enabling technology solutionsSpecifically in 2025, drive technology and partner selection, roadmap development, proof-of-concept execution and business case development.Ongoing Technical OperationsLead ongoing technical implementation of Service Operations solutions and integrationsLeverage best practices for managing technology product requirements, solutions and delivery with managed releases and roadmapEnsure data integrity and quality across systemsDirect system testing, upgrades, and maintenanceOversee database management, system performance, and securityEstablish disaster recovery and business continuity protocolsTeam LeadershipBuild and manage an effective highly skilled team by recruiting, training and coaching employees, communicating job expectations and goals, succession planning, and appraising their performance.Provide strong leadership, motivating, mentoring, building trust and developing team members for maximum performance aligned to ABM core values in a distributed and remote working environment.Provide project priority direction and task delegation for the team and ensure deadlines are met and on budget in a complex dynamic environmentManage cross-functional technical and project teamsPartner with business unit leaders to drive adoptionOversee coordination of training and change management initiativesAbout the company ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit