Night Warehouse Manager

We are seeking an organized and deadline-driven Night Warehouse Manager to lead overnight cross-dock, sorting, and courier dispatch operations at NOW Courier. NOW Courier is a premier, fast-paced logistics provider handling critical, same-day routing—including medical logistics, palletized freight, and scheduled e-commerce distributions.

Principal Function:

This role is fully responsible for the overnight facility, ensuring that high-volume shipments are accurately sorted and staged for early morning courier departures. You will oversee 3rd-shift warehouse sorters and act as the primary operational point of contact for independent contractor drivers (cargo vans, sprinter vans, and dock trucks) arriving for early morning load-outs.

Essential Duties and Responsibilities:

• Overnight Shift Leadership: Directly supervise, schedule, and lead the 2nd and 3rd-shift team of warehouse sorters and material handlers, maximizing sorting accuracy and maintaining safety standards.
• Cross-Dock & Sorting Oversight: Manage the quick-turn unloading of line-haul trucks and the subsequent breakdown and sorting of commercial shipments, palletized freight, and specialized medical cargo.
• Driver & Courier Dispatch Prep: Ensure all delivery routes are accurately audited, barcoded, and staged according to strict customer SLAs before the arrival of independent contractor drivers.
• Logistics Technology Management: Master and utilize NOW Courier’s driver and warehouse management software to log manifests, track incoming package flows via RF scanners, resolve scanning errors, and generate end-of-shift reports.
• Safety & Machinery Compliance: Oversee the proper use and routine inspections of Powered Industrial Trucks (PIT), ensuring team compliance with forklift safety guidelines.
• Facility Security & Leadership Collaboration: Act as the primary keyholder during autonomous overnight hours; secure the building and deliver an accurate operational handoff report directly to Indianapolis Branch Manager and the incoming day shift team.

Supervisory Responsibilities: This job has employee supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience:

Bachelor's degree (B.A./B.S.) in business, supply chain, or operations; and five years of relevant experience and/or training; or equivalent combination of education. Previous management experience in an operations role is required. Previous experience working in logistics and distribution industry desired.

Other Skills and Abilities:

• Forklift/PIT operation experience is required; a valid certification or ability to certify team members is a major plus.
• Practical experience supervising high-velocity manual and automated package sorting.
• Proficient with warehouse tracking systems, digital dispatch tools, and standard office applications
• Highly organized and detail oriented.
• Resourceful and creative.
• Analytical skills and problem-solving ability.
• Ability to adhere to time and attendance policies.
• Must exhibit professionalism and be effective working with customers, contractors, vendors, and employees.
• Skillfully convey information on a wide range of topics to a diverse target audience.
• Influencing and consultative skills are critical.
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
• Ability to be assessable to contractors and employees as determined by department standards.
• Ability to handle confidential information.
• Maintain regular and punctual attendance.
• Effective prioritization and time management skills.
• Ability to work in a fast-paced, high-pressure, deadline driven environment.
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
• Ability to manage multiple projects and tasks simultaneously.
• A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.
• Must have and maintain a verifiable Driver’s License, demonstrated safe driving record, and remain insurable through the company’s liability insurance carrier as applicable.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 100 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities

This job operates primarily in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually moderate to loud. This role is required to be on-site.

While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends, holidays, and on-call status. Periodic travel may be required in-town.

As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.

EOE M/W/Vets/Disabled