Account Resolution Specialist

Collections SpecialistThis is a remote opportunity; however you must be in the Carmel, Indiana area!Join American Coradius International LLC: A Leading Collections AgencyAt American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989!We're looking for motivated, hardworking individuals who are dependable, have a strong work ethic and a great customer service attitude.We also offer benefits, time off, and 401K with Employer Match!MUST BE ON CAMERA IN REMOTE WORKING ENVIRONMENT!Benefits:MONTHLY BONUSES401(k) matchingDental insuranceHealth insurancePaid sick timePaid time offPaid trainingVision insuranceEssential Duties and Responsibilities:Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balancesDetailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the accountUtilizes all available skip tracing tools to establish contact with customers to arrange paymentReview and monitor customer accounts daily to mitigate lossesTake action on accounts needing additional attention under manager approvalEnsure all company policies, procedures, and laws applicable to the position are maintained.ALL employees are required to be on camera while working from a remote environment.Other duties as requiredQualifications:High School Diploma requiredAt least 2 years call center/ customer service experience required.Proven ability to multi-task and work in a demanding environmentExceptional knowledge of federal, state, and local laws, regulations, and rules concerning collectionsProfessional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammarActive listening skills and an ability to influence othersProficient computer skills using Zoom, Microsoft Word and ExcelAbility to embrace a team environment and a culture of continuous improvementMUST have a smart phone with the ability to download applications for remote work purposes.What We Offer:Competitive wage with unlimited financial growth through an uncapped monthly bonusA professional and stable employer dedicated to your successGrowth opportunities—we are always looking for future leadersGreat schedule—NO weekends, NO late nights. A healthy work-life balanceComprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance optionsGenerous paid vacation time, paid personal/sick time401K with employer matchPaid holidaysA supportive team that cares about your success. We will collaborate with you until you reach your potential!Physical / Mental Requirements:Sedentary position requires sitting 80% of the timeALL employees are required to be on camera while working from a remote environment.Dual hand dexterity / repetitive use of hands 80% of the time (typing on computer and dialing phone)Ability to speak proper English grammar and use proper telephone etiquetteAbility to hearSimple/light grasping required of both hands 80% of the timeTypical noise level for work environment (moderate noise)Close vision required (clear vision on 15 inch or larger computer monitors)Flex schedule/Scheduling requirements:Third Party Hours of OperationMon: 8:00AM EST – 8:00PM ESTTue: 8:00AM EST – 8:00PM ESTWed: 8:00AM EST – 6:00PM ESTThu: 8:00AM EST – 6:00PM ESTFri: 8:00AM EST – 5:00PM EST (Open 2 Friday nights 8:00AM EST – 6:00PM EST monthly)ALL EMPLOYEES MUST WORK THE FOLLOWING:1 NIGHT shifts per WEEK until 8:00PM EST (Mon or Tues)1 NIGHT shifts per WEEK 6:00PM EST (Weds or Thurs)1 FRIDAY NIGHT shifts per MONTH until 5:00PM EST1 FRIDAY NIGHT shifts per MONTH until 6:00PM ESTEmployees must work a minimum of 4 hours per shift, cannot work more than 10 hours per shift and must work a minimum of 5 days per week (Saturday-Friday).Disclaimer:The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.ACI is committed to fair, competitive, and market-informed pay for our employees. While the pay range for this position is $17.00- $18.00 hourly, the actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors.ACI is an Equal Opportunity Employer.