Parish Receptionist

Parish - Our Lady Queen of Heaven Catholic Parish Our Lady Queen of Heaven Catholic Parish in Fort Lauderdale, Florida, is hiring for a part-time Parish Receptionist. The Parish Receptionist is responsible for providing first-point-of-contact customer service for general inquiries and visitors to the Parish. Primary duties are operating the main switchboard and greeting callers, assessing their needs, and directing them to the appropriate parties. Stationed at the front desk on the ground floor, the Parish Receptionist receives and directs both walk-in and scheduled visitors. As a member of the Parish Administration Office, this employee assists in other clerical and/or administrative tasks of the Office as needed and performs all duties and responsibilities in alignment with the mission, vision and values of the Catholic Archdiocese of Miami. Hours: Approximately 30 hours per week, 6 hours a day. Responsibilities include: Provide exemplary customer service to employees and others who contact Parish by phone or in person, assess their needs, and direct them to the appropriate parties. Provide callers with answers to basic questions on operations, office locations and schedules, or document their concerns for escalation to the appropriate party. Operate switchboard to relay incoming, outgoing, and interoffice calls. Grant access to visitors through locked entry door and ensure that they come to the front desk to state the intention of their visit. Exercise good judgment in granting access and ask anyone who manifests a threat to leave. Contact supervisor or police as needed. Provide information to those inquiring with the guidelines for sacraments. Should more information be requested, then take a message and place in the mailbox of the Parish Secretary. Refer to the Religious Education School calendar for inquiries about next class date. All other inquiries should be documented and placed in the mailbox of the Parish Coordinator of Religious Education. Process Mass intentions. Gather information on intention, reserved date and time in Mass Book, collect money and provide receipt to parishioner. Open and route incoming mail and prepare outgoing mail. Photocopy all correspondences and other materials as needed. Contact priest on duty in the event of a sick call or hospital visit. Communicate with Diocesan offices, vendors and parishioners. Adhere to deadlines based on parish/Diocesan calendars, Note requests for house blessings and pass necessary information to the requested priest. Record all necessary information for memorial and funeral masses. Place information into the mailbox of the Parish Secretary. Process room requests with the appropriate form. Provide room keys to ministries in accordance with parish rules and regulations. Close down/lock up office at end of every shift following operational protocol. Learns basic terminology and titles of personnel in the Roman Catholic Church, especially in relation to hierarchical structure, in order to effectively relay messages and policies. Assist with Parish office tasks assigned with confidentiality and discretion, demonstrating excellent internal and external customer service. Other duties as assigned. Qualifications: High School diploma or GED and one-year administrative experience in a customer-service environment. Some switchboard experience required. Post-secondary College or business-school education and one year switchboard experience in a customer-service environment preferred. Experience in a Roman Catholic environment strongly preferred. Excellent customer service skills, including ability to maintain focus on and professionalism with people in challenging situations, both in person and by phone. Must be able to multi-task and retain accuracy in an environment of fielding simultaneous callers and visitors. Must learn and familiarize self with Archdiocesan Website. Type at least 35 wpm with 90% accuracy. Proficiency in MS Outlook, including calendar function. Basic word processing skills in MS Word. Good computer literacy, including ability to navigate search engines effectively to locate information for callers. Good oral and written English-language communication skills, including clear speaking voice. Knowledge of basic tenets of Catholic Church, hierarchical structure and entities; Must be supportive of the mission and tenets of the Roman Catholic Church. Must have a professional demeanor and demonstrated ability and experience in maintaining strict confidentiality. #J-18808-Ljbffr Miamiarch