Hard Line Merchandising Specialist

Hard Lines Merchandising Specialist

Department: Donated Goods Program (DGP)

Reports To: Store Manager

FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Responsible for sorting hard goods donations, categorizing items as sellable, non-sellable, and high-value. Research and price items following GWH guidelines. Process hard good donations from the backroom to ensure merchandise is priced and prepared for the sales floor, handling them efficiently and cost-effectively to maximize profitability and support the mission.

Essential Duties and Responsibilities:

• Responsible for sorting and grading hard goods donations according to GWH quality guidelines to maximize production.
• Research merchandise value using current GWH baseline pricing guides or utilize Google Lens, eBay, and/or other resell platforms to price merchandise.
• Knowledge of items to be considered as eCommerce that should be given to the manager on duty to process (review training binder for detailed guidelines).
• Ensure designated personal protective equipment (PPE) is being utilized while on duty, including but not limited to cut-resistant gloves.
• Maintain a clean and organized workstation before, during, and after the shift.
• Request additional production supplies from management when running low.
• Routinely monitor merchandise levels on the sales floor to increase production in specific categories and notify management when running low.
• Assist with product rotation and sales floor recovery to maintain a Full, Fresh, and Friendly shopping environment.
• Greet each customer and assist with basic questions about store operations and merchandise as needed.
• Assist with unloading donations from donor vehicles, accurately using the donation tablet, and assist donors as needed.
• Assist with loading and unloading equipment as needed.
• Perform housekeeping duties across assigned areas, ensuring spaces remain clean, safe, and free of clutter.
• Assist in maintaining the safety and security of GWH associates, customers, and company property.
• Perform necessary janitorial work.