Soft Line Merchandising Specialist

Soft Lines Merchandising Specialist

Department: Donated Goods Program (DGP)

Reports To: Store Manager

FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Responsible for sorting sellable soft goods donations, separating sellable, unsellable, and high-value items. Hang sellable items and organize items by department, category, and size. Responsible for processing donations in the backroom to ensure merchandise is ready for the sales floor, ensuring goods are handled efficiently and cost-effectively to maximize profitability and support the GWH mission.

Essential Duties and Responsibilities:

• Responsible for sorting soft goods donations (clothing, linens, etc.) according to GWH quality guidelines to maximize production.
• Stay current with market trends, merchandising, and competitive pricing.
• Thoroughly examine all items to ensure they meet GWH quality standards.
• Responsible for hanging all approved, sorted goods on appropriate hangers and ensuring that all hung items are arranged in size order by department.
• Price soft goods merchandise according to the current GWH baseline pricing guidelines and use the tagging equipment to place price points on items.
• Knowledge of items to be considered as eCommerce that should be given to the manager on duty to process (review training binder for detailed guidelines).
• Ensure designated personal protective equipment (PPE) is being utilized while on duty.
• Maintain a clean and organized workstation before, during, and after the shift.
• Request additional production supplies from management when running low.
• Assist with product rotation and sales floor recovery to maintain a Full, Fresh, and Friendly shopping environment.
• Greet each customer and assist with basic questions about store operations and merchandise as needed.
• Assist with unloading donations from donor vehicles, accurately using the donation tablet, and assist donors as needed.
• Assist with loading and unloading equipment as needed.