Store Manager

Overview About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. About Express Express is a multi‑channel apparel brand dedicated to a modern, confident and effortless style. Since its launch in 1980, the brand has embraced a design philosophy rooted in contemporary fashion, ensuring customers look and feel their best. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, theexpress.com online store, and the Express mobile app. Store Name Chicago Premium Responsibilities Express is seeking a Store Manager The Store Manager position is twofold: to drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The role is responsible for ensuring consistently high‑quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self‑Expression. Success will be based on quality of talent and customer experience as well as productivity and performance against key metrics. Key Responsibilities Talent – Attract, develop and retain top talent Support an environment which encourages an exceptionally high level of store morale Focus all store associates on creating an environment built on teamwork and a “one team” mentality Coach, teach, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and retain a strong bench of talent Build a succession plan for all roles Identify and nurture high‑performing store associates Develop and maximize the success of store associates to achieve sales potential and customer experience Attract, recruit and hire all store associates Customer and Associate Experience – Build a store environment that consistently delivers exceptional customer experiences Lead, model, teach and coach for consistent focus on customer engagement according to our Customer Experience Philosophy Create a culture of proactive customer engagement Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc. Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve Drive loyalty and credit card acquisition through an engaged store team Create positive in‑store experience through visual standards Execution – Analyze the business and execute/communicate clear action plans that optimize results Manage all aspects of daily store operations Ensure all store associates have clarity on goals and action plans Create clear action plans that optimize results Direct workload and ensure execution of plans and strategies across the store Ensure adherence to Company Policies and safety of store associates and customers Direct merchandise flow, such as shipment, replenishment, and omni‑channel operations, throughout the store Optimize sales/operations opportunity by leading associates to consistently execute merchandising strategies, operations, loyalty programs and other company initiatives Ensure an effective schedule with the right associate in the right place at the right time Manage controllable expenses and ensure loss prevention and safety standards in place Essential Qualifications Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus Proven ability to increase sales and store profitability Proven ability to network, recruit, interview, train, develop and promote associates Ability to travel periodically, as needed for meetings Ability to move medium to large items weighing up to 50 pounds Preferred Qualifications (skills and abilities) Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Collaborative, respectful team member Ability to multitask and handle multiple customers and/or processes at once Benefits and Compensation PHOENIX offers a range of benefits to help protect full‑time associates’ health and long‑term financial security: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Additionally, part‑time associates may receive paid sick leave, public health emergency leave and participate in the 401(k) and Roth 401(k) with Company match. Part‑time associates also receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Pay Range $58,000 – $87,000 annually Closing An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say ‘Associate Relations’ or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Notification to Agencies : PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third parties for hires made. #J-18808-Ljbffr