Reservations Specialist

This is a call/center, telephone based guest services position. This person will assist our Private Client/VIP Service's management team by providing 5-Star guest services to our many Private Client/VIP guests across the country. This role includes making reservations, sales/upgrading, handling difficult situations and helping to accommodate different type of guests and rental requests. This individual is accountable for fulfilling Private Client/VIP Services sales goals and service standards, and profitability goals. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.Responsibilities include, but are not limited to the following:Assists our Private Clients acting as a liaison between insurance companies, body shops and rental branches.Grows and expands “VIP Services” base of business by building and maintaining rapport with key contacts; identifying new opportunities; delivering exemplary service; driving sales.Anchors the Call Center and responds to all inquiries, book reservations in concert with field locations, provide service execution for reservations booked.Ensures each and every guest has an exceptional experience as it relates to Go Rentals.Answers incoming guest telephone calls in a courteous and professional manner.Follows-up with leads by calling and emailing guest throughout the day.Possesses and maintains thorough knowledge of the Private Client/VIP rental and aviation or hospitality industry as assigned.Negotiates rental contracts with Private Client/VIP guests.Responds to and investigates Private Client/VIP guests’ inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner.Assists all Private Client/VIP guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person.Understands and communicates information regarding Go Rentals products, services, and policies to new and existing clients.Provides training and support to their respective associates in concert with management and corporate training department teams.Possesses and maintains thorough knowledge of our fleet/vehicles and Private Client/VIP, and insurance products.Researches Private Client/VIP guests and offers upgraded vehicles.Creates and builds enduring relationships with teammates, Private Client/VIP guests, insurance companies and body shops.Communicates with all levels of Go Rentals employees regarding inventory, availability, and preparedness for upcoming guest rentals.Creates and builds enduring relationships with teammates, Private Client/VIP guests, and potential PrivateClient/VIP guests; interacting to be a positive influence on morale.Actively interacts with past, current and future Go Private Client/VIP guests as they are presented.Any other duties as directedFull-Time Employee Company BenefitsMedical employer contributionDental Low and Vision paid 100% by employer$25,000.00 Basic Employee Life/AD&D Insurance for individual employeesShort- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employeesEmployee Assistance ProgramEstate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of AttorneyIdentity Theft Assistance ServicesTravel Assistance through Mutual of OmahaCOVID19 Resources (telehealth, mental health benefits and testing)Pharmacy Discount Programs through CVS & Good RXHealth Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services401(k) Retirement Program2 Weeks accrued Vacation with cash out program after 1st yearGenerous Sick and Safe accrued time off programPaid HolidaysPaid Birthday offCell Phone Pay of $40.00 a Month for hourly employees$1,000.00 Referral Bonus Program for hourly employeesEmployee Discounts for Auto Rentals (Friends & Family)Employee Wholesale Auto Purchase View email address on click.appcast.io Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)Commission ProgramAccess to a full library of hundreds of online professional career training; from sales to software and nearly every-thing in betweenGo Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, nation-al origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state and local laws.Must have a Valid Unrestricted Driver’s LicenseMust have one to two years of driving experience and be insurableMust be 21 years of age or older (Not Montana or Hawaii)Experience in Sales and Customer Service, preferably as a travel agent. Hospitality or Aviation industry experience preferredExcellent Written and Verbal Communication Skills. Ability to work a flexible schedule including weekends, evenings, and holidays as neededMinimum of a high school diploma or GED equivalent. College degree preferredMust be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols. #J-18808-Ljbffr