Behavioral Health Specialist

Job Title

Make a meaningful impact by helping Broward County residents navigate emergency situations, including potential loss of electricity and other essential utilities. As a key support to Case Managers and clinical staff, you'll contribute to efficient case processing and compassionate service delivery.

Minimum Education and Experience Requirements

Requires two (2) years experience working in a social service agency, social service or community program, or community support group, related to social services, including work experience with school board, government, hospital, general office, including six (6) months of clerical experience.

Special Certifications and Licenses

Must possess a valid Driver's License at time of appointment and must be able to obtain and maintain authorization to drive on County business.

Special Requirements

Position is located on site.

Preferences

• Associates or higher related degree.
• One (1) or more years' experience conducting intake interviews and assessments to determine eligibility for applicants for various benefits, including Low Income Home Energy Assistance Program (LIHEAP) benefits.
• Bi-lingual in English/Spanish, or English/Creole, or English/Portuguese

Scope of Work

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Assist Caseworkers, Coordinators, and clinical staff with daily program participant–related activities.
• Prepare and maintain case activity notes, monthly reports, and other case management documentation.
• Maintain organized and accurate case files; conduct file reviews and participate in data collection efforts such as surveys and questionnaires.
• Conduct assessments, and customer screenings to determine eligibility for agency services and various benefits.
• Enter collected data into agency systems and ensure timely processing of required paperwork.
• Review client files for completeness and prepare payment packets for supervisory approval.
• Process emergency payments related to rent, utilities, and other critical services.
• Conduct field visits as needed to support case management and client outreach.
• Provide administrative and clerical support, including filing, scanning, front desk coverage, and responding to client and agency inquiries.
• Perform related duties as assigned to support efficient program operations.

Competencies

• Resourcefulness : Secures and deploys resources effectively and efficiently. Identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.
• Directs Work : Provides direction, delegating, and removing obstacles to get work done. Asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.
• Plans and Aligns : Plans and prioritizes work to meet commitments aligned with organizational goals. Gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
• Ensures Accountability : Holds self and others accountable to meet commitments. Holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.
• Drives Results : Consistently achieves results, even under tough circumstances. Does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.
• Manages Conflict : Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
• Interpersonal Savvy : Relates openly and comfortably with diverse groups of people. Recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.
• Communicates Effectively : Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Work Environment

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None.

Special Information

All Broward County employees strive to demonstrate the County's four core behavioral competencies ©.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Americans with Disabilities Act (ADA) Compliance: Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at View phone number on click.appcast.io or email View email address on click.appcast.io to make an accommodation request.

County-wide Emergency Responsibilities: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities: All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies. All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.