Manager, Business Systems

Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. This position is part of the Company's business systems function and leads initiatives to analyze complex business problems to be solved with automated systems. This position supports strategic direction by providing technical leadership to identify and address business issues and opportunities. This role requires a balance of people leadership and deep hands-on execution, driving delivery across systems while ensuring scalable, secure, and high-performing solutions aligned to business objectives. Incumbents will support end-to-end ownership and play a key role in enabling next-generation capabilities, including AI-driven solutions and automation.

What you will do

• Lead a team of engineers and analyst for end-to-end solution design of TriNet business systems.
• Act as the subject matter expert in support of multi-functional efforts to identify, interpret and produce recommendations based on company system's needs
• Drive adoption of standard (OOTB) capabilities and recommending and personalization and customization, if required.
• Perform code reviews and enforce development standards.
• Troubleshoot complex production issues with root cause analysis and resolution
• Ensure adherence to timelines, quality standards, and cost targets.
• Collaborate with business stakeholders to define/refine requirements, recommend industry best practices, and optimize processes
• Lead and support implementation of AI Agents and conversational interfaces and self-service automation
• Ensure compliance with SOX controls, data security and privacy policies
• Implement and enforce access controls, audit-ready solutions, and participate in audit reviews and remediation activities
• Identify opportunities to reduce vendor dependency, increase internal delivery capability, and optimize license and infrastructure usage
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree or equivalent experience, advanced degree preferred

Experience Qualifications

• Typically 5+ years business systems specific experience (varies by system initiative) required
• Typically 2+ years Managerial or Lead experience preferred
• Typically 5+ years IT experience required

Skills and Abilities

• Ability to lead complex transformation programs (Advanced proficiency)
• Creative thinker with the ability to rapidly understand the business objectives and present solutions (Intermediate proficiency)
• Strong time management and organizational skills (Intermediate proficiency)
• Skill in executing and driving core initiatives (Intermediate proficiency)
• Professional and technical communication skills (Advanced proficiency)
• Problem-solving skills (Advanced proficiency)
• Attention to detail (Advanced proficiency)
• Interpersonal skills and ability to work professionally with employees at all levels of the organization (Intermediate proficiency)
• Ability to prioritize and multi-task in a timely and efficient manner (Intermediate proficiency)
• Ability to work well in a team environment as well as ability to work independently to drive results (Intermediate proficiency)
• Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment (Intermediate proficiency)
• Ability to work well under pressure and maintain flexibility in a fast pace environment (Intermediate proficiency)

Licenses and Certifications

• Certification of Competency in Business Analysis™ (CCBATM) preferred

Travel Requirements Minimal

Work Environment

• Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.