Estate Host

About Us Treasury Wine Estates (TWE) is one of the world’s largest wine companies, and we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE, we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched and joyful communities. At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people. Learn more about our people promise and our renowned portfolio of global brands. About the Role The Estate Host works in unison with all departments, providing exceptional customer service while offering a welcoming and memorable experience for business clients and guests. This role is responsible for helping communicate the uniqueness of the winery through a consistent and impactful brand message. Key Responsibilities Serve as an ambassador of the company by delivering exceptional customer service. Coordinate, confirm, and manage guest reservations via phone, email, and CellarPass. Schedule and choreograph appointments to ensure optimal guest flow within tasting room space constraints. Welcome, greet, and direct guests, providing facility information and general assistance in person and by phone. Manage reservations, seating, and table assignments to maximize traffic, maintaining awareness of table availability, guest location, and business flow. Assign tables to wine educators within designated sections and communicate guest details. Capture and maintain accurate guest data at reservation, confirmation, and arrival, ensuring reservation software accuracy. Prepare daily tasting room tasting and event schedules and support internal and external communication through reservation phone and email lines. Ensure tables are properly located and set daily for anticipated reservations and keep merchandise neat and stocked. Communicate tasting room traffic levels and VIP guest information. Build and retain ambassadors through guest engagement, follow-up, and accurate, enthusiastic descriptions of tasting room options. Support tasting room operations and onsite events. About you Excellent customer service skills Professional personal presentation Strong verbal and written communication skills with polished, professional English Ability to multitask, remain detail-oriented, adapt to change, and work effectively under pressure Punctual, reliable, and flexible Knowledge of Paso Robles wineries, restaurants, and hotels is a plus Ability to speak Spanish is a plus Valid California Food Handler’s Certification Must be at least 21 years of age Why you'll love it here Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE. We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture here. Benefits depend on your work category and may include Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a “TWE4ME Day” – a day to spend however you choose! Paid Parental & Caregiver Leave: Generous time off for life’s big moments. Volunteer Days: Get paid to give back—2 full days each year! Flexible Work Options: Find your flex—hybrid and custom schedules available for certain roles. Wellbeing First: Medical, dental, vision, free mental health support, and an award‑winning wellness program. 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment. Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Wine Perks & Discounts: Enjoy exclusive employee pricing on the world’s best wines, plus receive a generous product allowance. Recognition & Rewards: Celebrate wins and earn fun rewards. It takes all varietals Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected characteristic. If you require assistance or accommodation during the application process, please contact View email address on click.appcast.io, quoting the job title and reference number. Apply Today The anticipated base salary range for this position is $17 per hour. Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, education, geographic location, internal equity, and market considerations. This position may also be eligible for incentive compensation, bonuses, commissions, and/or a comprehensive benefits package, as applicable. The salary range listed reflects the expected hiring range for this position at the time of posting. Treasury reserves the right to modify compensation ranges and benefits at any time, subject to applicable law. For Tasting Room Roles: The compensation ranges and eligibility for additional compensation components listed above reflect Treasury’s good faith estimate at the time of posting. Treasury reserves the right to modify compensation ranges, incentive plans, and benefits at any time, subject to applicable law. #J-18808-Ljbffr Treasury Wine Estates