Partner Account Representative

Company Description

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

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Job Description

Opportunity at a Glance

The Student Engagement Specialist is primarily responsible to ensure that employees of our existing healthcare and healthcare adjacent partners are aware of our programs, provides insight and motivation for those employees to enroll in our programs, and works with our account management teams to ensure we are cohesively providing the highest level of service and support to those employees. The Student Engagement Specialist produces workforce solutions leads (employees and other related students) for Covista programs which are primarily produced by having meaningful conversations and recording information from prospective students (the employees of our partners). The Student Engagement Specialist accurately and faithfully communicating Covista capabilities, mission, and focus to prospective students, ensures that we honor our relationships with our partners and that we deliver world-class service to their employees. While primary focused on growing qualifying student leads, the Student Engagement Specialist will also work to ensure new and expanded sources of leads from our partner institutions which may be serviced and nurtured by the team.

This role is location specific and requires the candidate to be based in Minneapolis, Minnesota or Green Bay, Wisconsin. The territory will include Minnesota, North and South Dakota, and northern Wisconsin. 

Responsibilities

• Engages directly with employees of healthcare and healthcare adjacent partners to ensure those employees have the information, context and motivation to seek enrollment at Covista institutions; works to identify alumni at our partner institutions that can serve as reference and connects them to prospective students.

• Works with Account Management team to strategically select, source and schedule onsite events at partner institutions; expected to be "in the field" 3-4 days per week.

• Ensures that relevant information is captured for each student lead, works closely with enrollment teams to ensure we are asking and collecting the correct information.

• Targets a minimum of 100 quality conversations per month, defined as conversations that lead to a highly qualified lead with a +10% chance of enrollment.

• Sources additional leads to be passed to marketing for nurturing (less-qualified leads) and may be asked to qualify existing or new lead sources (via calls, email or other communication modes).

• Attends tradeshows and industry events where employee enrollment is a core focus.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor's Degree required
• 3+ years customer service, student enrollment, or prior experience serving healthcare institutions required
• Knowledge working in and using Salesforce or similar CRM, PowerBI and/or other reporting tools
• Knowledge of the nursing profession, healthcare career paths, and strong understanding of the degrees and credentials used in nursing (may be learned on the job)
• Understanding of academic cycles and B2BC nature of enrollment revenue
• Ability to discern interest level, engage in direct and indirect communication, and connect to prospective students

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $70,000 and $90,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  For more information related to our benefits please visit:
  

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation