Patient Account Representative - Business Office

Patient Account Representative

At Prevea Health, the Patient Account Representative works directly with patients who have outstanding balances for services. This role is responsible for counseling patients on financial options, establishing payment arrangements in accordance with clinic credit and collection policies, and maintaining positive, respectful relationships while supporting the clinic's revenue cycle. The position requires strong communication skills, empathy, and the ability to navigate sensitive financial conversations professionally.

What you will do:

• Counsel patients regarding outstanding balances and available financial arrangements, explaining clinic policies and payment options clearly and compassionately to support patient understanding and satisfaction.
• Receives incoming phone calls from patients to set up, document, and manage payment plans in accordance with clinic credit and collection guidelines.
• Work with patients who have outstanding self-pay balances to ensure timely resolution, appropriate follow-up, and accurate account status.
• Communicate effectively with other Business Office departments regarding patient accounts, payment arrangements, and account status to ensure continuity and accuracy.
• Maintain thorough and accurate documentation of patient communications, payment plans, and account activity within the patient accounting system.
• Maintain the ability to work a flexible schedule as needed to meet departmental and patient service needs.
• Perform other related duties as assigned to support Business Office operations.

Education Qualifications:

• High School Diploma and/or GED Required

Experience Qualifications:

• 1-3 years Collection experience Preferred
• 1-3 years healthcare and insurance experience helpful Preferred

Skills and Abilities:

• Demonstrated ability to interact with patients in a courteous, respectful, and professional manner, consistently upholding the clinic's professional imageeven in challenging or emotionally charged situations.
• Maintains a positive, calm, and solution-oriented attitude when working with patients experiencing financial stress or adverse circumstances.
• Ability to work efficiently and accurately in a fast-paced environment while managing multiple priorities and meeting established deadlines.
• Strong interpersonal skills with the ability to communicate tactfully and professionally with patients, physicians, insurance representatives, and coworkers.
• Excellent verbal and written communication skills, with the ability to clearly explain financial information and policies to patients while maintaining a high standard of service and work quality.
• Working knowledge of clinic credit policies, billing procedures, and basic healthcare financial processes, or the ability to learn and apply this information quickly.
• Proficient computer skills, including experience with electronic health records, patient accounting systems, and standard office software (Microsoft Office or similar).
• Bilingual communication skills (Spanish/English) preferred, with the ability to effectively assist Spanish-speaking patients.

Physical Demands:

• Sit - Constantly
• Stand - Rarely
• Walk - Rarely
• Bend (Neck) - Occasionally
• Gross Manipulation (Hands/Arms) - Rarely
• Squat - Rarely
• Twist/Turn (Neck) - Occasionally
• Twist/Turn(Waist) - Rarely
• Lift/Carry 0-10 lbs. - Frequently
• Lift/Carry 11-25 lbs. - Rarely
• Lift/Carry 26-35 lbs. - Rarely
• Push/Pull up to 10 lbs. - Rarely
• Push/Pull 11-25 lbs. - Rarely
• Push/Pull 26-35 lbs. - Rarely
• Reach (Above shoulder level) - Rarely
• Reach (Below shoulder level) - Constantly
• Simple Grasping (Hands/Arms) - Constantly
• Fine Manipulation (Hands/Arms) - Constantly
• Gross Manipulation (Hands/Arms) - Occasionally

Working Conditions:

• Noise - Occasionally

Travel Requirements:

• 5%

Hearing Requirements:

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements:

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit