Patient Service Representative I Med Ctr
Advocate Health
Major Responsibilities:
Licensure, Registration, and/or Certification Required:
Education Required:
Experience Required:
Knowledge, Skills & Abilities Required:
Physical Requirements and Working Conditions:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
- Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.
- Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
- Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service.
- Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patient’s financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.
- Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
- Schedules patient visits using guidelines established within scheduling system.
- Assists with new caregiver onboarding.
- Works assigned EPIC work queues, following the department’s work flow process.
- Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.
- Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.
Knowledge, Skills & Abilities Required:
- Demonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available.
- Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.
- Mathematical aptitude, effective communication skills and critical thinking skills.
- Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor.
- Ability to handle sensitive and confidential information according to internal policies.
- Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
- Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology.
Physical Requirements and Working Conditions:
- Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.
- Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
- Must be able to push/pull up to 50 lbs. with assistance.
- Must have functional speech and hearing.
- Must be able to use hands with fine motor skills for keyboard data entry.
- Exposed to a normal office environment.
- Operates all equipment necessary to perform the job.
- Must be able to work a flexible schedule to support the needs of the department.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Patient Service Representative I Med Ctr in Green Bay, WI vacancy
$20.8 - $31.2 per hour
...electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare... ...patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests...SuggestedDaily paidFull timeTemporary workPart timeWork at officeFlexible hoursShift workAdvocate Aurora Health
Green Bay, WI5 days ago- ...collaborative community built on authenticity, excellence in practice, and patient-centered compassion. BayCare Clinic Orthopedics and Sports Medicine is looking for a Patient Services Representative to join our team in Green Bay, WI. We’re looking for a...SuggestedFull timePart timeWork at officeMonday to FridayFlexible hours
BayCare Clinic
Green Bay, WI4 days ago - ...theinitialelectronic health record that serves as the foundation of the patient medical record that isutilizedby all members of the healthcare... ...patients and visitors bydemonstratingextraordinary customer service.Greetspatients and visitors andrespondsto routine requests for...SuggestedWork at officeFlexible hours
Advocate Health
Green Bay, WI4 days ago - ...theinitialelectronic health record that serves as the foundation of the patient medical record that isutilizedby all members of the healthcare... ...patients and visitors bydemonstratingextraordinary customer service.Greetspatients and visitors andrespondsto routine requests for...SuggestedWork at officeFlexible hours
Advocate Health
Green Bay, WI4 days ago $19.45 - $29.2 per hour
...Join to apply for the Patient Service Representative (PSR) - Clinic role at Aurora Health Care Your actual pay will be based on your skills and experience—talk with your recruiter to learn more. Base pay range $19.45/hr – $29.20/hr Major Responsibilities Greets patients...SuggestedFull timeWork at officeAurora Health Care
De Pere, WI3 days ago- ...Job Description Insight Global is seeking a Patient Service Representative (PSR) to support a mission-driven healthcare organization that serves individuals and families affected by bleeding disorders. This individual will be the first point of contact for patients...Work at office
Insight Global
Green Bay, WI4 days ago - ...Patient Service RepresentativeCome work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea... ...best place to give care. Job Summary The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming,...
Prevea Health
Green Bay, WI3 days ago $19.8 - $29.7 per hour
...offers a wide range of specialties and services, including primary care, medical and surgical... ...means being part of a collaborative, patient-focused environment where innovation... ...8:30am - 5pm. As a Patient Service Representative (PSR) , you'll play a vital role in the...Daily paidFull timeTemporary workPart timeMonday to FridayFlexible hoursShift workAdvocate Aurora Health
Green Bay, WI3 days ago- ...Patient Services Representative Join Our Team at Ear, Nose, and Throat Specialists of Wisconsin! Are you passionate about helping others, love delivering great customer service, and thrive in a positive, team-first environment? If so, we'd love to meet...Hourly payTemporary workCasual workWork at officeImmediate startMonday to FridayFlexible hours
Ear, Nose & Throat Specialists of Wisconsin, SC
Green Bay, WI2 days ago - ...Advent, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.Now Hiring: Patient Services Representative / Medical AssistantLocations: Green Bay (with occasional assistance at...Full timeWork at officeImmediate startMonday to FridayFlexible hoursWeekend workAfternoon shift
Advent
Green Bay, WI2 days ago - ...Patient Account RepresentativeAt Prevea Health, the Patient Account Representative works directly with patients who have outstanding balances for services. This role is responsible for counseling patients on financial options, establishing payment arrangements in accordance...Work at officeFlexible hours
Prevea Health
Green Bay, WI14 hours ago - ...we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. - Now Hiring: Patient Services Representative / Medical Assistant Locations: Green Bay (with occasional...Full timeWork at officeImmediate startMonday to FridayFlexible hoursWeekend workAfternoon shift
- ...Initiates medical record upon admission. Maintains said record during patient stay and closes the record upon patient discharge within the... ...free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development : Ongoing...Full timeTemporary workPart timeShift work
LifePoint Health
Green Bay, WI5 days ago - ...Job Description Job Description SUMMARY OF DUTIES: The Patient Access Coordinator I is responsible for coordinating and facilitating... .... Collects applicable co-pays and other non-covered service charges, accurately applying multiple forms of payments to patient...Work experience placementWork at officeImmediate startShift workWeekend workAfternoon shift
Green Bay Oncology
Green Bay, WI13 days ago $18 - $22 per hour
...The Receptionist will be responsible for answering inbound patient calls, scheduling appointments, assisting with rescheduling patients... ...experience preferred. ~ Great phone etiquette and customer service skills, required. ~ Proficient in Microsoft software and able...Full timeContract workWork at officeTrillium Staffing
Green Bay, WI1 day ago- ...Join the Crystal Clean Team as a Route Sales & Service Representative! Are you a driven, customer-focused professional looking for a dynamic... ...Certified: High School diploma or equivalent, with a Class B CDL, Med Card, Airbrake, and HAZMAT certifications. Physical...Base plus commissionFlexible hours
Heritage-Crystal Clean LLC
Oneida, WI5 days ago - Prevea Health in Green Bay, WI, is seeking a Patient Service Representative to greet, register and schedule patients, acting as the liaison between patients and medical staff. This full-time role emphasizes a welcoming first impression across phone, in person, and MyPrevea...Full time
- Green Bay Oncology, LTD is seeking a Patient Access Coordinator I to oversee the scheduling and flow of patients across provider appointments, treatments, labs, and tests. This role supports efficient clinic operations, verifies demographics and insurance information, and...
- Prevea Health is hiring a Back Patient Service Representative (Ashwaubenon) for full-time hours. The role entails welcoming and registering patients, scheduling visits, and serving as the liaison between patients and medical staff. It emphasizes accuracy in demographic...Full time
- ...stored and disseminated correctly between medical staff and to patients. Responsibilities Greet patients and hand out forms Staff... ...is a plus Outstanding communication and customer service ability Excellent organizational and multi-tasking skills...Full time
Eden Senior Care
Green Bay, WI1 day ago - ...Center Support Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book... ...Recognition Program Duties and Responsibilities: Customer Service Greet patients and customers Answer the telephone in a professional...Hourly payWork at officeNight shiftWeekend workAfternoon shift
Shopko Optical
Green Bay, WI2 days ago $20 - $21 per hour
...a welcoming, efficient, and compassionate experience for every patient. Step into a career with purpose-where each day, your support helps... ...of experience in a fast-paced medical office required Customer service and/or healthcare experience strongly preferred Proficient with...Hourly payFull timeWork at officeMonday to Friday- ...Inc., a Minnesota based administrator of employer based medical services, is in search of a full-time medical receptionist to work at an... ...for providing the utmost in customer service to our patients in a primary care and/or occupational health care setting. The...Full timeWork at office
$50k - $60k
...our customers! What You’ll Do: Delivering outstanding customer service by engaging with customers, answering questions, and providing... ...and additional services Assist with daily operations while representing the brand with professionalism and integrity Work collaboratively...Hourly payFull timePart timeShift workNight shiftAfternoon shift- Job Description Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and facility services products such as floor mats, dust mops, air fresheners...Full timeLocal areaShift workDay shift
$18 - $19 per hour
...Route Service Representative Green Bay, WI Overview Salary Range $18.00 - $19.00 Hourly Level Management Position Type Full Time Job Shift Any Education Level High School Travel Percentage Road Warrior Category Retail Description Route Service Representative...Hourly payWeekly payFull timeTemporary workShift workNight shiftStrategic Retail Partners
Green Bay, WI3 days ago$15.73 per hour
...Ready for a Change From Retail, Restaurants, or Customer Service? Maybe you're good at working with people, staying busy,... ...throughout the day, including: Helping customers and sales representatives with questions about public notices Responding to emails...Hourly payWork at officeLocal areaMonday to FridayNight shiftWeekend work- ...Senior Customer Service Representative Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market...
Schneider
Green Bay, WI1 day ago $25 - $45 per hour
...ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and... ...big brands what you think about their upcoming products and services in the American market. Main Duties: Properly document...Hourly payWeekly payExtra incomeTemporary workPart timeFor contractorsSeasonal workRemote workWork from homeFlexible hoursGLOCPA
Green Bay, WI1 day ago- ...Customer Service Representative (CSR) The Customer Service Representative (CSR) delivers exceptional customer service to both customers and team members while supporting sales growth, operational efficiency, and safety standards. The CSR consistently represents true...Flexible hoursAfternoon shift
Truenorth
Green Bay, WI1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Service Representative I Med Ctr. Be the first to apply!
Related searches
- patient care representative Green Bay, WI
- health unit coordinator Green Bay, WI
- unit assistant Green Bay, WI
- medical secretary Green Bay, WI
- unit clerk Green Bay, WI
- unit secretary Green Bay, WI
- nursing unit secretary Green Bay, WI
- hospital customer service representative Green Bay, WI
- remote customer service advisor Green Bay, WI
- customer experience agent Green Bay, WI