EMS Software Systems Administrator

Job Details Job Location: Administration - Conroe, TX 77304 Position Type: Full Time Salary Range: $31.66 - $52.14 Hourly Title: EMS Software Systems Administrator Department: EMS Quality FLSA Status: Non-Exempt Reports To: Division Chief – Quality Summary Healthcare technology platforms are vital to the efficient functioning of an EMS system. The EMS Software Systems Administrator should be familiar with managing software platforms with many users and implementing processes that improve efficiency, meet internal/external customer needs, and appropriately apply automation to reduce human error. The EMS Software Systems Administrator should be organized, have excellent customer service skills, and work well as part of a team. The EMS Software Systems Administrator’s primary duties will support mission‑critical information systems and software programs used by MCHD. This position will coordinate with the IT department on all software that is managed in this role. This position requires coordination with EMS, Radio, Alarm, Clinical, Fleet and other departments as necessary. The EMS Software Systems Administrator will also be responsible for documenting how processes are developed/edited to ensure MCHD has historical records and appropriate succession plans. This position will provide user and system administration, support, and subject‑matter expertise across various platforms including ImageTrend Elite, Aladtec Scheduling, Pulsara and others as needed. Essential Duties and Responsibilities Coordinates with the Division Chief – Quality and other team members to meet mission objectives. Assists in implementing, testing, modifying, and supporting mission‑critical software systems including but not limited to electronic patient care records, ambulance billing, scheduling, data reporting software, and Laserfiche. Acts as a subject matter expert in regards to NEMSIS data submission and EMS Patient Care Report documentation. Works with various departments as part of project management, data reporting, and performance improvement processes. Provides timely response and resolution to support requests while ensuring excellent customer service. Coordinates support requests from internal users to software vendors. Assists department manager in developing budgets for software platforms. Coordinates processing and ensures accuracy of vendor invoices. Develops and delivers documentation, user training, and presentations on software systems, changes, and upgrades. Supports compliancy of data submissions to regulatory bodies and to external vendors. Ensures software systems are compliant with Federal, State of Texas, and local requirements including HIPAA and other applicable regulations. Ensures information security best practices are implemented and followed in coordination with the IT department. Create and maintain documentation of processes to ensure continuous operation of software, reporting, and workflows. Maintain thorough logs of changes made to software to ensure documentation exists of all approved changes made to software platforms. Supports MCHD in providing excellent customer service to both internal and external customers. Complies with all MCHD IT policies as well as applicable local, state, and federal laws. Occasionally works special hours for outages, major installation projects, upgrades, or disaster operations. Performs other related duties, as assigned or needed. Minimum Qualifications High School diploma or GED required, Associate’s degree or higher preferred Experience in healthcare required; EMT (or higher) certification preferred Experience in software system management required Experience in Healthcare Information Systems preferred Proficient typing skills – 40 WPM Knowledge of HIPAA Skills and Knowledge Experience with complex data analysis and reporting preferred. Experience in developing and applying innovative solutions to complex technical problems preferred. 2 years’ experience with Microsoft Office Products ImageTrend Elite experience preferred Knowledge of basic REST API and ETL processes preferred Proficient word processing, database, and spreadsheet skills required. Basic email and internet skills required Certificates, Licenses, Registrations Current Texas Driver’s License Remain insurable by the current insurance vendor of MCHD NIMS certifications as required by MCHD policy NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Physical Demand Category: Medium Work: Lifting 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. Audio-Visual & Licensing Demands Vision (Avg) Color Discrimination Peripheral Vision Depth Perception Hearing (Avg) Specific Actions Required Standing/Walking: 1‑4 Hrs Sitting: 6‑8 Hrs Driving: Occasional Work Environment Cold Dampness Heat/Humidity Height Noise Repetitive Motions Simple Grasping Fine Manipulation Pushing & Pulling Finger Dexterity Maneuverability This job will require: Occasional Bending Squatting Climbing Twisting Reaching Required License / Certification Valid Driver’s License #J-18808-Ljbffr MONTGOMERY COUNTY HOSPITAL DISTRICT