Warranty Coordinator

Warranty Coordinator

First America Homes (FAH) is the homebuilding division of The Signorelli Company. We are a vertically integrated, diversified development company based in The Woodlands, TX. The company has a track record of over 25-years in all aspects of real estate development including retail, mixed-use, multi-family, office, medical, land development and single-family homes. FAH is one of the fastest growing privately held homebuilder in the State of Texas.

The Warranty Coordinator is the corporate office support for the construction team regarding all warranty requests and quality assurance walks. This position will receive and process all warranty requests in accordance to the warranty manual and process. The Warranty Coordinator will assist the Quality Assurance Department in scheduling all scheduled walks for the Construction Team.

Essential Job Responsibilities

• Tracks all submitted warranty requests in Newstar Enterprise software.
• Distributes warranty tickets to Construction Managers.
• Receives signed off calls from construction managers and ensures that all required documentation is included and input in the system for tracking.
• Monitors and intercedes on the progress and completion of all repairs by trade partners and assigned personnel.
• Participates in root-cause analysis of issues and sends recommendations to the manager.
• Facilitates a timely response, execution, and completion of all customer issues.
• Tracks responsible parties and notifies management team of widespread issues.
• Provides leadership with regular updates on escalated issues.
• Maintains warranty files with consistency and completeness.
• Conducts all business in a professional and ethical manner to create raving fans.
• Follows up with homeowners to ensure concerns were addressed in a timely and professional manner, escalating to management as necessary.
• Assists in scheduling warranty work between homeowners, construction manager, and subcontractors as required.
• Schedules Quality Assurance walks for Quality Assurance team.
• Remains in compliance with the Company's policies and procedures.
• Responsible for the presentation of a professional image.
• Establishes and maintains positive internal and external customer relationships.
• Evaluates customer service reports for product improvements and customer satisfaction perception.
• Performs other duties as needed or assigned.

Experience & Skills

• 3+ years of experience in residential warranty, customer service, construction operations, or a related field
• Experience coordinating repairs, managing service requests, and working with homeowners and trade partners preferred
• Experience analyzing reports and tracking performance metrics preferred
• Ability to work effectively with homeowners, trade partners, CMTs, CMs, and Area Managers
• Strong follow-through and attention to detail
• Positive attitude and the desire to work in a team environment.
• Ability to identify issues, recommend solutions, and drive timely resolution
• Proficiency with reporting tools, service systems, and Microsoft Office applications
• Highly proficient in Microsoft applications (Excel, PowerPoint, Word).
• Experience in Newstar Enterprise software is a plus.

Core Values

• Integrity: Do the right thing, always. Corporate sustainability can only be achieved through trust and integrity.
• Growth: Strive to do more. There is no growth in your comfort zone and no comfort in your growth zone.
• Innovation: Think differently. Innovation is the ability to see change as an opportunity, not a threat.
• Vision: A strong team turns a vision into reality. We focus not on where we are, but where we are headed.
• Excellence: Excellence is not a skill, it's an attitude. We are what we repeatedly do. It is not an act, but a habit.

First America Homes, a Signorelli Company, is committed to providing an environment of mutual respect where equal employment opportunities are available to all. We seek to empower everyone's diverse experiences to maximize our organization's talent and capabilities.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. First America Homes reserves the right to change or modify job duties as necessary based on business necessity.