Repair Coordinator

Repair Coordinator

Repair Coordinator

Job Description

Department: Supply Chain

Job Status: Full Time

FLSA Status: Salary-Exempt

Reports To: Demand & Production Planning Leader

Location: The Woodlands, TX

Amount of Travel Required: Less than 5%

Work Schedule: Monday - Friday, 8:00 a.m. – 5:00 p.m.

Positions Supervised: n/a

AIP: Level 7

POSITION SUMMARY:

The Repair Coordinator is responsible for managing and tracking repair activities from initiation to completion, ensuring timely service delivery and customer satisfaction. This role serves as the central point of contact between customers, technicians, and internal teams, coordinating logistics, documentation, and communication related to repair operations.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

• Receive and process repair requests, ensuring accurate documentation and timely response.
• Coordinate repair schedules with technicians, service teams, and external vendors.
• Track repair progress and update internal systems with status changes and completion details.
• Communicate with customers regarding repair timelines, updates, and issue resolution.
• Maintain records of repair history, parts usage, and service outcomes.
• Collaborate with inventory and procurement teams to ensure availability of required parts and materials.
• Generate reports on repair metrics, turnaround times, and service performance.
• Support warranty claims and ensure compliance with service agreements and policies.
• Identify process improvement opportunities to enhance repair efficiency and customer experience.
• Perform other related duties as assigned to assist with successful platform operation, development, and business continuity.

QUALIFICATIONS

• Must be legally authorized to work in the United States without the need for sponsorship.
• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
• Daily overtime required and in person, predictable attendance in The Woodlands, TX (if applicable).
• Valid U.S. Driver's License required. Most employment is contingent upon meeting company driving standards, including 3-year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

EDUCATION/EXPERIENCE LEVEL

• High school diploma or equivalent; associate or bachelor's degree preferred. An equivalent combination of education, specialized training, and relevant professional experience may be considered in lieu of a formal degree.
• 2+ years of experience in service coordination, repair operations, or administrative support.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

• Strong organizational and time management skills.
• Proficiency in service management software and Microsoft Office Suite.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in a technical or manufacturing environment preferred
• Familiarity with ERP or CRM systems preferred
• Basic understanding of repair workflows and parts management preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

The Repair Coordinator works indoors in an office setting, primarily sitting for extended periods of time at a desk station, keyboarding and using repetitive motions with wrists, hands, and or fingers. Vision abilities required by this job include close vision and the ability to adjust focus while reading and staring at computer monitor. They will also need to speak clearly and audibly, as well as have the ability to hear, understand, and distinguish speech and /or other sounds (e.g., building alarms) deriving from in person speech, telephone, or other remote speech. No adverse environmental conditions are expected. While in the office, the Repair Coordinator may be called upon to stand, kneel, push, pull, reach overhead, stoop, crouch, climb, and lift; therefore, the Repair Coordinator should be able to lift 25 lbs. independently.

Work hours may include early morning, late evenings, and weekends, depending on business necessity.

AAP /EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

Last Revised 07/2026.