Assistant Guest Services Manager

Overview

We are looking for a hospitality & guest service professional with proven front office management skills to join the team! As the Assistant Guest Services Manager, you will be responsible for supporting the Guest services Manager in managing front desk, bell services, and PBX operations to ensure unmatched Service Excellence for our guests.


Responsibilities

Assistant Guest Services Manager responsibilities include, but are not limited to:

• Serves as direct support for the Guest Services Manager
• Assist in the planning, organizing, and developing the overall operations of the guest services department
• Promptly resolves any guest complaints or issues
• Leads, trains, and supports guest services team members, including scheduling, coaching, and performance feedback
• Assists with ensuring payroll accuracy, monitoring labor costs, and ensuring compliance with company policies and regulations
• Reviews VIP arrivals, special requests, and room assignments daily to ensure a seamless guest experience
• Monitors guest and homeowner feedback and implements service recovery when needed
• Maintains high standards of cleanliness, safety, and professionalism across all front office areas
• Upholds compliance with OSHA, DHEC, and company safety procedures
• Maintains proficiency in property management systems and other departmental technologies
• Collaborates with all resort departments to strengthen communication and deliver a seamless guest experience
• Fosters clear, consistent communication within the department to ensure alignment and efficiency
• Other duties as assigned

Qualifications

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Prior resort/hotel guest services supervisory experience strongly preferred
• Proven success in managing a team
• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
• Possesses strong communication skills, both written and verbal
• Must possess solid decision-making skills
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc...)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Who are we?

WE ARE MORE THAN JUST A WORKPLACE...

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.


Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.


We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you're looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.