Client Management Specialist I

Overview The Client Management Specialist I acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Client Management Specialist I acts as the primary liaison between Hub Group’s customers, warehouses, and carriers. You will manage the supply chain needs of multiple customers, provide industry-leading customer service, and ensure superior and expeditious execution of customer requirements. This role includes significant customer interface responsibilities. Once onboarding of these customers has occurred, the Client Management Specialist I will assist with order creation, monitor and report order acceptance, order processing/updates, maintain inventory integrity, and manage accessorial charges by using various Hub Group transportation management systems. The Client Management Specialist I reports to the Manager, Account Management. Essential Job Functions Develop a strong working relationship with customer accounts and provide resolution of issues and concerns in a timely manner. Assess customer needs and act as the point person in developing and managing account specifications and procedures that will ensure quality, efficiency, and profitability. Pro-actively manage daily order level data; recommend improvement and implement changes. Receive, analyze, and respond to a high volume of communication each day. Manage the order process flow to contract specifications. Ensure optimal delivery performance by selecting the best carrier and managing the tracking process. Maintain inventory accuracy. Perform inventory audits, record results and measure trends. Manage, monitor, and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems. Offer alternative transportation solutions as necessary by analyzing internal and external account metrics. Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP). Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections, and working with Account Managers on solutions to reduce accessorial charges. Communicate with shipper and consignee contacts regarding exception notification and problem resolution. Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools. Maintain quality service by monitoring standards; advise supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner. Duties, responsibilities, and activities may be assigned or changed from time to time. Minimum Qualifications Bachelor’s degree in business, logistics, supply chain, or management preferred. Experience in the transportation industry preferred. Experience with EDI processes, Web Tender Portals, and other applicable forms of electronic communication preferred. Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word. Highly effective communication, both verbal and written. Attention to detail, organizational skills, and customer focused. Excellent problem-solving skills with the ability to inspire others to find creative solutions to challenging situations. Strong talent for multi-tasking and managing competing priorities effectively. Able to identify and assess customers’ needs, and to craft compelling solutions. Self-directed, yet strong team player. Minimal travel may be required. Earn up to $43,750 annually. #J-18808-Ljbffr Hub Group