Director, Operations

Are you ready for an operations leadership role with a high-growth, entrepreneurial-spirited medical products company? Are you interested in being a key member of the global leadership team? Do you excel as a leader, have passion to mentor and coach, and enjoy collaborating with other functions to achieve growth goals? We are seeking an accomplished leader as Director of Operations. Reporting to the CEO and serving as a member of the leadership team, you will be responsible for leading Garrison Dental Solutions’ operations. This includes efficiently and effectively managing personnel, equipment, inventory, and other resources to achieve production and shipping goals. The direct reporting structure includes 4 direct reports and approximately 20 team members. Success Factors for the First Year Operational Leadership: Build/maintain a high-performing, adaptable, and collaborative team aligned with company values. Establish trust, stability, and high performance across the operations team. New ERP System Launch: Ensure successful go-live and adoption across departments. KPI Achievement: Meet or exceed key performance indicators for productivity, quality, on-time delivery, and safety. Facility and Equipment Reliability: Strengthen preventive maintenance systems and improve machine uptime. Primary Responsibilities Provide overall operational leadership, including production, maintenance, and logistics, to achieve company goals. Lead, mentor, and develop team members to build a culture of accountability, innovation, and growth. Collaborate cross-functionally with Engineering, Quality, Supply Chain, and Customer Service to meet KPI targets and deliver continuous improvement initiatives. Lead facility and equipment maintenance programs to ensure maximum uptime and reliability through preventive maintenance, repair planning, and capital improvement initiatives. Oversee day-to-day manufacturing operations with a focus on efficiency, safety, and quality across injection molding, stamping, assembly, kitting, and packaging. Lead with a hands‑on approach, being present on the production floor, learning processes thoroughly, coaching, improving and setting the tone for operational excellence. Ensure international shipping, logistics, and export compliance processes meet company standards while supporting global distribution to more than 150 countries. Support strategic capacity planning, capital projects, and process scalability to sustain Garrison’s annual growth. Drive the implementation and successful launch of the company’s new ERP system from order to shipment. Act as a member of the Garrison Dental Solutions leadership team. Why Join Garrison Dental Solutions? Private, Purpose-driven Company : Family-owned, debt-free, stable company in business for more than 25 years. With 70 employees globally, we live our core values of teamwork, determination, quality, and continuous improvement. Our vision is to innovate dentistry to restore healthy smiles worldwide. Garrison has a track record of consistent double-digit annual growth. Highly Regarded for Innovation and Manufacturing Excellence : We design and manufacture highly engineered medical devices for dentists worldwide. Our products require precision in micro metal-forming and injection molding, backed by robust quality systems and intellectual property. We make significant investments in innovation and advanced manufacturing technology. Market Leader : Garrison is a global leader in restorative dental solutions, with products sold in more than 150 countries. Recognized as one of “West Michigan’s Best and Brightest Companies to Work For®“ for eight years running. Competitive Compensation and Benefits Package : Base Salary of $120k to $160k based on experience plus 10% bonus potential. 401(k) with Profit Sharing. Comprehensive health coverage (medical, dental, vision, HSA, FSA, Life, Disability, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance). Professional development, company-sponsored training, and tuition reimbursement. Whole health support including EAP, regular and volunteerism paid-time-off, free on-site gym access, and subsidized gym membership. Additional Bonus Opportunities (Employee Referrals and Inventor/Patent Program). Requirements Required Skills/Abilities Strong business acumen. Commands vs demands respect as a leader across functions and within the operations function. Hands‑on leadership style, adaptable, and eager to learn and engage directly with production operations. Teamwork and collaboration-oriented, with respect for others. Superior verbal and written communication and interpersonal skills, including conflict resolution. Determination and bias for action; results oriented. Excellent organizational skills and attention to detail. Personal accountability/ownership mentality. Drive for continuous improvement. Analytical with the ability and appreciation for turning data and complex situations into easier to understand information to inform decisions. Proficient using Microsoft Office Suite. Education and Experience Bachelor’s degree required. Minimum of 7 years of manufacturing and operations management experience. Familiarity with processes and operations for injection molding (including micro-molding, over-molding, elastomers) and/or metal fabrication/machining (micro-machining, forming, finishing, passivation/coatings). Experience with assembly and packaging operations is a plus. Understanding of international shipping, logistics, and export compliance. Familiarity with OSHA and other relevant safety and quality standards. Working knowledge of ISO 13485, traceability, and CAPA, a plus. Demonstrated ability to lead teams in a fast-paced, continuously evolving environment. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Manual dexterity to use a computer, type, operate various office equipment such as phones, copiers, printers and scanners. Sufficient eyesight to read and prepare documents, view computer screens, and perform tasks that require attention to detail. Must be able to communicate information and ideas so that others will understand and must be able to exchange accurate information in these situations. The capacity to handle multiple tasks simultaneously and work efficiently in a fast-paced environment. Ability to lift and carry files, office supplies, and other materials as necessary with the ability to lift 15 pounds at times. Compensation details : 120,000–160,000 Yearly Salary #J-18808-Ljbffr