Office Manager

Company Description

Smile One Services is an off-site support center serving Smile Dental Partners and Daydreams Procedure Center. Smile Dental Partners is West Michigan’s only multi-specialty dental practice, combining adult dentistry, pediatric dentistry, and orthodontics under one roof at five locations. Daydreams Procedure Center is West Michigan’s premier resource for pediatric dentistry under general anesthesia. Smile One Services supports both of these entities with a full-service call center, bi-lingual support, Insurance verification, and surgical treatment coordination and scheduling.

Job Description

Our office managers serve as leaders and are the heart and soul of the practice. Our managers focus on partnering with our doctors to optimize practice performance and provide the best patient experience. By joining our team, you will have: 

• Work-Life Balance: (Monday-Thursday 7:30am-4:30pm, 1 hr lunch, Fridays 7:30am-3:30pm)

• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!) 

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues 

• CE & Growth: SPEAR access + continuing education 

• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans + 24/7 telehealth for your pet 

Key Responsibilities 

• Post insurance and patient payments, verify insurance, and appeal denied insurance claims 

• Check in patients and preparing and presenting simple treatment plans 

• Complete end of day 

• Run daily, weekly, and monthly reports from practice management system 

• Conduct daily huddle meetings 

• Establish schedules and work assignments for team members according to workload, space, and equipment 

• Identify problems, provide training to team members, and deliver feedback 

• Maintain Practice Management System to store accurate data and produce reports.

• Authorize expenditures to budget.

Qualifications

• Ability to delegate tasks effectively 

• Proactively manage performance expectations 

• Prioritization of competing commitments and initiatives 

• Ability to manage up, across and down effectively 

• Strong verbal and written communication 

• Customer service experience 

• Leadership and management experience

• Dental office experienced (preferred) 

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.