F&B Assistant Manager: Guest Experience Leader

Omni Tempe Hotel at ASU, 7 E University Dr, Tempe, Arizona, United States of America Job Description Posted Thursday, May 7, 2026 at 7:00 AM Located at the corner of University and Mill, Omni Tempe Hotel at ASU sits at the center of Tempe’s energy, creativity, and growth. As the flagship hotel of the city’s revitalized downtown, we offer more than 36,000 square feet of stunning indoor and outdoor event space, four signature dining outlets, a rooftop pool deck with unbeatable views, and 330 beautifully designed guest rooms overlooking the ASU campus and Tempe skyline. What truly sets us apart is our people. At Omni Tempe, we’re building a team of warm, passionate professionals who believe that hospitality is about creating moments that matter. Whether you’re just beginning your career or taking your next big step, you’ll find mentorship, growth, and purpose here. Join us and be part of something extraordinary. Help us shape the future of hospitality in the heart of Tempe. Overview: The Assistant Manager will provide proper training and supervision of all associates in the outlets of the operation. They will ensure prompt, courteous service and the overall success of the restaurant by conducting guest satisfaction surveys and utilizing financial controls. Responsibilities: To consistently ensure the maximum guest satisfaction while dining in the restaurant. Pre-meal meeting conducted with service staff on a daily basis . Supervision of floor during operation. Ensure that service personnel follow service protocol including steps of service. Handle all complaints to the guests' satisfaction. Make the staff a weekly schedule. Ensure Kitchen, stewarding and cashier staff are on duty as scheduled. Ensure the side-stations are fully stocked with equipment. Make sure the beverage machines are functioning properly. Ensure station rotation in seating. Assist in seating or service of guests as necessary. Monitor productivity of service staff. Monitor the quality and consistency of the food product. Making sure special boards and/or descriptions are posted accurately. To be familiar with clients so that there is constant recognition of all repeat guests. Review reservations on a daily basis and check against the VIP list from the front desk. Maintain the physical atmosphere and cleanliness of the restaurant. Ensure the staff’s uniforms and appearances meet specifications. Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands. Make sure all equipment is in good condition and clean. All lights and music adjusted appropriately for each meal period. Constantly perform positive up-selling techniques with service staff. Be familiar with all beverage-related procedures and equipment and assist the cashier when needed. Know and adhere to all company policies and procedures. Know emergency procedures and work to prevent accidents. Be familiar with and enforce all policies related to liquor liability laws. Perform any and all other duties assigned and/or required by management. Qualifications: Previous Restaurant Manager Experience required Understanding of financial statements and labor productivity Must have unexpired Food Handlers and TABC – or obtain upon hire. Must be able to stand and walk for an extended period of time or for an entire shift. Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance. Working in the interior of hotel, dining room and restaurant kitchen, with occasional travel around resort property as needed. Exposure to various cleaning chemicals. Exposure to food items and beverages. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io . Omni Tempe Hotel at ASU, 7 E University Dr, Tempe, Arizona, United States of America #J-18808-Ljbffr Omni Hotels & Resorts