Candidate Experience Lead

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. This is a hands‑on leadership role sitting at the centre of how Lyft's talent acquisition team operates day‑to‑day. You'll lead the coordination team — setting the standard for scheduling excellence, coaching your team through complex challenges, and partnering across TA to remove friction from the candidate journey. This role is roughly half people management and coaching, half active contribution to scheduling and team projects. Responsibilities Establish and hold the team accountable to scheduling SLAs — turnaround times, ticket pickups, interview confirmations — while building the environment where those standards are sustainable, not just enforced. Spot process gaps before they become escalations, use data to back decisions, and continuously seek ways to simplify, automate, or eliminate manual work. Drive improvement opportunities from identification through implementation. Coach and develop individual contributors: onboarding new team members, identifying skill gaps, providing specific and actionable feedback regularly. Help the team build comfort with new tools and ways of working, modeling curiosity about process improvement and guiding them along the journey. Proactively seek feedback, identify where scheduling or communication processes fail candidates, and drive necessary changes—humane communication improvements or structural automation. Deeply understand tools—scheduling systems, coordination workflows, data hygiene, automation—using that knowledge to mentor, evaluate, and improve. Contribute to workstreams beyond the immediate team, supporting TA OKRs and process‑improvement initiatives that benefit the wider organization. Build and nurture partnerships with Talent Acquisition leaders and Hiring teams on behalf of the recruiting coordination team; collaborate productively, adapt team strategy, and maintain excellent logistical candidate management. Qualifications Experience 4–6 years in recruitment coordination or talent acquisition operations, with some experience leading or mentoring others. Strong working knowledge of scheduling systems and coordination tooling, with genuine attention to data integrity. Experience identifying and implementing process improvements or automation that measurably improve work, not just tidy up documents. Comfortable using metrics to identify problems and evaluate solutions; can ask the right questions without a dedicated dashboard. A track record of giving feedback that lands well: specific, constructive, delivered with care. Ability to balance competing priorities without dropping the fundamentals. A collaborative instinct—building trust with recruiters, hiring managers, and candidates, and known for following through. Benefits Great medical, dental, and vision insurance options with additional programs when enrolled. Mental health benefits. Family building benefits – child care and pet benefits. 401(k) plan with company match. 12 observed holidays; salaried team members have discretionary paid time off, hourly team members have 15 days paid time off. 18 weeks of paid parental leave for biological, adoptive, and foster parents. Subsidized commuter benefits. Monthly Lyft credits and complimentary Lyft Pink membership. Lyft is an equal‑opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Lyft highly values having employees working in‑office to foster a collaborative work environment and company culture. This role will be in‑office on a hybrid schedule following the establishment of a Lyft office in Nashville. Team members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. The expected base pay range for this position in the Nashville area is $72,160 - $90,200, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. #J-18808-Ljbffr certexamdb.com