Senior Field Service Engineer

Job Title
Senior Field Service Engineer

Job Description

Position Summary:

As a Senior Field Service Engineer (SFSE) you will support Vanderlande customer sites from a mechanical and electromechanical perspective. This role will primarily support the launching of new customer sites, with occasional support at existing facilities. The work will be alongside customer employees acting as a consultant, supporting incident restoration, root cause analysis, and other system improvements.

Essential Functions

• Support troubleshooting incidents on Vanderlande supplied equipment
• Working alongside the customers to perform system maintenance
• Performing health checks and audits on the mechanical aspects of the system
• Performing emergency corrective maintenance
• Act as main liaison between the site and Vanderlande on electromechanical issues
• Work to process and escalate as required
• Write up incident summaries and provide reports as and when required

Required Education & Experience

• Experienced to degree level in a relevant competency
  - Mechatronics
  - Service Technician
  - Electromechanical
• Minimum 3 years' experience in material handling systems

Preferred Education & Experience

• Bachelor's degree in mechatronics or mechanical engineering
• 5 years' experience in supporting material handling systems

Required Competencies

• Strong communication skills, written & verbal
• Able to work on own initiative
• Able to prioritize work as and when needed
• Willing to learn and improve technical capabilities
• Good analytical skills
• Solution-oriented attitude
• Great troubleshooter and problem solver

Travel

This role will be focused on launching new customer buildings in North America. You will be required to travel most of the time on short-term assignments. Travel is estimated to be 75%-100%. In between travel assignments you will work out of the Vanderlande NA headquarters in Marietta GA.