Customer Service Associate Buffalo Grove
Driven Car Wash
Job Description
Job Description
Customer Service Associate (CSA)
Position Summary
Driven Car Wash is looking for energetic, outgoing, and customer-focused individuals to join our team. Customer Service Associates play a key role in creating a great experience for our guests by assisting customers, promoting memberships, ensuring safe vehicle loading, and maintaining a clean and welcoming site.
What You’ll Do
As a Customer Service Associate, you’ll spend most of your shift interacting with customers and supporting daily site operations. Responsibilities include:
- Greeting customers and providing exceptional customer service.
- Explaining wash packages, membership options, promotions, and the Driven Car Wash mobile app.
- Encouraging membership enrollment, loyalty program participation, and customer reviews.
- Assisting customers with questions and helping resolve concerns.
- Performing quality checks to ensure customers have a positive experience.
- Safely loading vehicles into the wash tunnel and directing traffic flow.
- Rotating between customer service and tunnel operations throughout the day.
- Assisting with vacuum area upkeep, trash removal, and maintaining clean customer spaces.
- Restocking detail carts and other customer amenities.
- Completing lot checks and monitoring site cleanliness and safety.
- Participating in periodic tunnel maintenance, including cleaning tunnel walls, power washing, and trench cleanings.
- Following all company safety policies and operational procedures.
Qualifications
- Strong customer service and communication skills.
- Positive attitude and willingness to engage with customers.
- Sales experience is helpful but not required.
- Ability to work outdoors in varying weather conditions.
- Ability to stand, walk, bend, lift, and remain active throughout an entire shift.
- Reliable, team-oriented, and eager to learn.
- Must be at least 18 years old.
What We Offer
- Competitive hourly pay plus performance incentives.
- Flexible scheduling.
- Paid training.
- Advancement opportunities.
- Employee car wash benefits.
- Fun, fast-paced team environment.
- Paid Time Off for eligible employees.
Vacancy posted 14 days ago
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