Shelter Services Coordinator (Local Homeless Shelter)

Job Description

Job Description

Goodwill of Colorado

Job Description

Pay Rate: $17.50 per hour.

Work Schedule: 3 shifts are available- 4 days on 3 days off (10 hour days)

1st Shift - 6:00am-4:30pm
2nd Shift - 2:30pm-1:00am
3rd Shift - 12:00am-10:30am

JOB SUMMARY:

The Campus Coordinator serves as an important point of connection for guests, offering guidance, support, and problem-solving assistance while helping maintain an organized and welcoming campus environment focused on growth and opportunity.

ESSENTIAL FUNCTIONS:

• Welcome and assist guests while supporting admissions, intake, and shelter placement processes.
• Maintain accurate records, activity logs, incident reports, and shift documentation.
• Monitor campus safety through routine facility checks and security systems.
• Connect guests with programs, resources, and support services as needed.
• Communicate campus policies and expectations in a respectful and professional manner.
• Build positive relationships with guests, volunteers, and staff while promoting accountability and personal growth.
• Assist with operational needs, including maintenance requests, campus oversight, and maintaining a clean, organized environment.
• Respond to guest concerns, de-escalate situations when appropriate, and report incidents promptly.
• Participate in team meetings, training, and other organizational activities.
• Perform additional duties as assigned to support campus operations and guest services.

Work Environment

• Fast-paced shelter and campus setting serving individuals experiencing homelessness.
• Frequent interaction with guests, staff, volunteers, and community partners.
• Requires sound judgment, professionalism, strong communication skills, and a commitment to maintaining a safe, welcoming, and supportive environment.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Success in this position requires emotional steadiness, strong decision-making, disciplined execution, and the ability to apply trauma-informed care principles within a dynamic 24/7 environment. Campus Coordinators are expected to navigate complex situations with professionalism, composure, and consistency while supporting the overall mission and culture of the campus.

EDUCATION/EXPERIENCE:

• High school diploma or GED required; associate degree preferred.

• Experience working in a Christian recovery, addiction recovery, or faith-based human services environment is preferred.

• Previous experience in shelter services, recovery programs, behavioral health, hospitality, law enforcement, crisis response, or other mission-driven care environments is highly valued.

• CPR and First Aid certification preferred, or the ability to obtain certification within a specified timeframe.

• Candidates who identify as being in recovery must demonstrate a minimum of two years of continuous sobriety.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  View phone number on ziprecruiter.com or

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title:  GSS - Programmatic Housing Coordinator  Dept Number: 5450

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - Occasionally

Moderate: 15-44 lbs - Occasionally

Light: 14 lbs & under - Occasionally

CARRYING:

Heavy: 45 lbs & over - Occasionally

Moderate: 15-44 lbs - Occasionally

Light: 14 lbs & under - Occasionally

PUSHING/PULLING - Occasionally

REACHING:

Above Shoulder - Occasionally

At Shoulder - Occasionally

Below Shoulder - Occasionally

TWISTING - Occasionally

BENDING - Occasionally

KNEELING/CRAWLING - Occasionally

SQUAT - Occasionally

CLIMBING:

Use of legs only (stairs) - Occasionally

Use of arms & legs (ladders) - Occasionally

HEARING - Continuously

VISION:

Visual, close - Continuously

Visual, distant - Continuously

Visual, depth perception - Continuously

HANDS/FINGERS:

Simple grasping - Frequently

Fine Manipulation - Frequently

Repetitive Movements - Frequently

WALKING - Frequently

STANDING - Frequently

SITTING - Frequently

SPEAKING - Continuously

OTHER, please describe -