Host
$20.79 - $25.99 per hourSaks
Salary Range $20.79 - $25.99*
Job Description:
- Luxury Welcome: Maintains an elegant and attentive presence at the host stand, greeting arriving and departing guests with the utmost professionalism and grace.
- Strategic Seating: Guides guests to their tables while systematically balancing wait stations to ensure an optimized service flow for the front-of-house team.
- Reservation & Floor Management: Organizes daily reservations, maximizes seating capacity during peak hours, and strategically balances customer traffic to optimize restaurant pacing.
- VIP & Inquiries Handling: Manages reservations (including VIPs, regular clients, and special requests) and handles telephone inquiries regarding restaurant hours, daily specials, and private events with impeccable phone etiquette.
- Service Monitoring: Observes dining room flow and server performance throughout the meal period, communicating with management to ensure guests receive seamless service.
- Menu Integrity: Maintains the cleanliness, organization, and pristine presentation of all physical menus and menu covers.
- Financial Administration: Adheres strictly to established accounting procedures for any host-related transactions, utilizing the POS system efficiently for authorized payment methods.
- Team Alignment: Actively participates in daily pre-shift meetings to stay informed about daily covers, culinary specials, and floor adjustments.
- Physical Setup: Assists with the physical adjustments of the dining room floor as needed, which may involve safely moving tables, chairs, or highchairs.
- Maintains the highest level of personal hygiene and luxury presentation standards, including a clean, pressed uniform and professionally styled hair and nails.
- Schedule Reliability: Adheres strictly to the posted work schedule, practicing absolute punctuality and following established restaurant procedures for any schedule or shift changes.
- High School Diploma or GED preferred.
- Technical Proficiency: Direct hands-on knowledge and experience with the OpenTable platform (or similar modern reservation software) is highly preferred.
- Communication: Exceptional oral and written communication skills with polished verbal telephone etiquette.
- Hospitality Mindset: Outstanding customer service and intuitive problem-solving skills, with a natural ability to interact graciously with the public under fast-paced conditions.
- Attributes: Highly organized, detail-oriented, self-motivated, and a strong champion of a collaborative "win together" team mentality.
- Physical Requirements: Role requires physical stamina for extended periods of standing at the host stand, bending, climbing stairs, and the ability to lift and carry up to 35 pounds.
- Scheduling Flexibility: Must be willing to work a flexible schedule tailored to premium retail and hospitality business needs, which will include evenings, weekends, and holidays.
- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
- An amazing employee discount
Vacancy posted 3 days ago
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