Customer Care Specialist

Job Full Description

We are seeking a dependable and customer-focused Customer Service Representative for our client in Schaumburg, IL. This role is responsible for order management, product availability inquiries, and resolving customer concerns accurately and efficiently while delivering a positive customer experience.


Schedule: Monday-Friday 8:00a-5:00p


Responsibilities:

• Serve as the main point of contact for customers via phone and email
• Provide product availability information and general product knowledge
• Process and manage customer orders, including entry, follow-up, and issue resolution
• Acknowledge and resolve customer complaints, escalating issues when necessary
• Manage returns and warranty-related inquiries
• Maintain accurate customer account information in ERP systems and customer portals
• Document customer interactions, transactions, and feedback
• Collaborate with internal teams to ensure timely and effective resolutions

Qualifications:

• High school diploma or GED required
• Strong computer skills required
• Ability to multitask and manage a high volume of calls and emails
• Patient, attentive, and customer-focused with strong time-management skills

If you enjoy helping customers, solving problems, and working in a fast-paced environment, we encourage you to apply.

Rolling Meadows, IL
3449
1834 Walden Office Square
Suite 130
Schaumburg, IL 60173