Senior Business Process Analyst

Strategic Liaison

This role serves as a strategic liaison between business stakeholders and technology teams, driving initiatives that improve business performance, operational efficiency, and organizational effectiveness. This role is responsible for analyzing business needs, documenting requirements, identifying process improvement opportunities, and supporting the delivery of technology and business transformation solutions.

The Senior Business Analyst works cross-functional with business leaders, project teams, and technical resources to ensure solutions align with organizational goals and deliver measurable value.

Responsibilities

A team member who specializes in one or more business process areas. Responsible for working as part of a team and with multiple stakeholders (BPO, GBPL, BPL, FTL, BSA, SME, etc.) to perform tasks related to the implementation, validation and documentation of standard ERP and non-ERP related processes. Provides subject matter expert support and guidance. Participates in planning, requirements gathering, design, development, testing and implementation activities for CooperSurgical's systems and business landscape. Consults with the business groups within the Quote to Order and IT department, gathers and documents requirements, performs gap analysis and participates in design process. Collaborates during end user support for specific functional areas and processes. These roles will be interacting with other functional areas routinely to avoid solutions that are optimized from only a functional (vs. cross-functional) perspective.

Essential Functions & Accountabilities:

• Develops knowledge of the global process design, deploys modules and configurations for the defined business process area and can incorporate specific CooperSurgical business process knowledge.
• Assists in the implementation of software solutions including test script development, end user testing, and support for computer systems validation prior to launch; if needed, provides ongoing user support of the implemented software and processes.
• For the defined functional process areas, participates in prioritization, strategic direction, performance analysis and action plans for the organization. This could include capturing metrics to monitor and evaluate the performance of specific processes, leading to continuous improvement opportunities.
• Is part of process action teams (local, Regional, and Global) for the assigned process areas to assist process definition and descriptions, process training plans, and deployment. Will need to collaborate with other resources within the business as well as within IT to accomplish this.
• Builds and sustains strong relationships, provides persuasive communication and works as an advocate for represented business areas.
• Prepares documentation on all phases of processes and modification of existing processes and procedures. Specifically, documentation should include policies, procedures, work instructions, standard operating procedures and process flow maps at a minimum. There will be a need to assist in the documentation of requirements, designs and specifications as well.
• Assists in training and validating the work of the local/regional/global business teams relative to the new business process deployment (maybe technology enabled).
• Keeps leadership well informed on a timely basis of progress, status, and concerns for each assignment.
• Effectively communicates ideas and information with peers, management, and customers.
• Provides ongoing support and troubleshooting of deployed processes and procedures.
• Represents the business from a Quote-to-Cash perspective in its interaction with the IT organization.
• Works across organizational boundaries to document and develop functional specifications / requirements to support for the design, development, testing of new processes and procedures.

Specific to the support of D365 F&O and related systems:

Blueprint / Envision phase:

• Participates in Business Process Definition Workshops
• Champions process standardization
• Provides support to the IT Functional Business Process Lead as needed
• Coordinates with other similar positions and project resources to ensure cross-process effectiveness
• Documents "as is" and "to be" business processes to support requirements

Build phase:

• Participates in system-based process walkthroughs
• Writes and grooms requirements and test scripts
• Validates if system design meets process goals and agreed requirements

User Acceptance phase:

• Participates in the development and delivery of training and scripts to support User Acceptance Testing
• Supports the review and validation of key business scenarios
• Participates in identifying and building key business scenarios
• Participates in User Acceptance test activities, document test results
• Drives change requests
• Develops, together with the business process owner work instructions, process flows and standard operating procedures

Deploy phase:

• Assists with development of training materials, review and approve training materials
• Perform training as required
• Act as "super user" and advisor to process participants
• Be an active participant in the change management process
• Monitor process performance

Travel Requirements :

Travel (domestic US) required ~25% of the time. There may be times/projects where 75% will be required.

Qualifications

Knowledge, Skills and Abilities:

• Intimate knowledge of existing processes in their functional areas. Additionally, knowledge of the information that is required for cross-functional processes will be required.
• Strong business analysis skills required, data driven mindset
• Excellent knowledge of the business enterprise functions and processes.
• Ability to work with both technical and non-technical personnel at various levels of the organization.
• Excellent analytical and problem-solving skills.
• Ability to adapt to a fast and dynamic environment.
• Ability to follow procedures and produce/maintain supporting documentation.
• Resolves simple to complex system and process problems in creative ways.
• Excellent written, oral and interpersonal communication skills.
• Excellent time management.
• Highly self-motivated, self-directed and attentive to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative environment.
• Ability to produce exceptionally quality output and communicate effectively with management.
• Strong project management and multi-tasking skills desired.
• Knowledge of supporting systems may be required (Microsoft Dynamics, eCommerce, D365 CRM, EDI, Navision, etc.) depending on the functional area of responsibility.
• Exposure to working with Lean, Agile, Scrum and/or CCPM methodologies a plus
• Intermediate skill in the use of Excel, Word and PowerPoint. Advanced preferred. Smartsheet, Jira, Azure Dev Ops a plus.

Work Environment:

• Normal office environment
• Sedentary to light physical effort necessary to perform the job
• Extensive contact with employees and external business partners

Experience:

• 5-7 years' experience in systems implementation, preferably in a global ERP implementation in a regulated industry (life science, medical devices, or pharmaceutical organizations preferred)
• Experience in functional business process analysis, change management, business requirements writing, business process optimization and use case development and documentation.
• Knowledge of 21 CFR Part 11, GLP / GMP, SOX, SOC2 compliance desired.

Education:

Bachelor of Science Degree in relevant field or equivalent experience is preferred. Commensurate business experience is required.