Donor Services Technician (Wake Forest)

Donor Services TechnicianAt The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!The overall objective of a Donor Services Technician is to enhance and maximize the donor experience. As the first impression of the organization, the Donor Services Technician must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards. This role must have excellent customer service skills and a presentable appearance. A Donor Services Technician must be able to work varied hours including working some weekends. While not desirable and is avoided when possible, this role must be able to adapt to a work schedule that may change with less than 24 hours' notice. This position supports donor centers and mobile operations.Essential FunctionsGreeting Donors and Guests:Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambienceGenuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable actIdentifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experienceDonor Eligibility:Assesses donor eligibility by performing computer verificationScreens prospective donors through medical history, mini physical, and testing resultsProvides educational materialDonor Collection:Performs the donor health history and physical assessment according to current standard operating proceduresSelects proper material for blood collectionEscorts donor through next phase of collection and ensures proper handoff to collections team memberMaintaining Store Front Impression:Maintains facility appearance (organization and cleanliness of store front donor areas) by assuring that all store front l areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformancesLiaising with Donors and Guests:Communicates the TBC vision of donor experience to patronsCapable of conveying the organizational valuesCapable of conveying the operational missionEngages donors in conversation and makes them feel importantStays "close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstanceReports to management all observations that may tarnish a donor's experience. Immediately contacts management if the donor appears disgruntled or unsatisfiedExtends appreciation and gratitude to donorsCompletes TBC Donation Experience TrainingOperational Responsibilities:Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficientProvides professional, courteous, and prompt servicePerforms reception and telephone duties as assignedPerforms donor collection support tasks (as indicated by appropriate training and release-to-task)Stocks donor screening roomMiscellaneous:Participates in TBC sponsored blood drives and other special eventsOther duties as assigned or requiredMinimum QualificationsHigh School Diploma or GEDCustomer service experience preferredValid Driver's License with no major infractions and dependable transportationAbility to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workersAbility to work with all levels and in a diverse work environmentAbility to establish and maintain effective working relationships with staff, management, and peersPhysical Demands:Lifting and/or pulling/pushing up to 50 poundsSitting, standing, or walking for an extended periodBending and twistingEqual Opportunity Employer Veterans/Disabled