Hotel Front Desk Charleston WV

Front Desk Associate

The Front Desk Associate is responsible for providing exceptional customer service to all guests and ensuring smooth operations at the front desk. This is a fast-paced, individual contributor role that requires strong communication, organization, and multitasking skills. The Front Desk Associate will serve as the first point of contact for guests, providing a welcoming and professional experience.

Compensation & Benefits:

This is a full-time position with a competitive salary and opportunities for professional growth and advancement within the company.

Responsibilities:

• Greet and check-in guests, ensuring all necessary information is collected and accurately entered into the system
• Handle cash and credit card transactions, balancing the cash drawer daily
• Answer phone calls and respond to inquiries in a timely and professional manner
• Assist with reservations and cancellations, ensuring accuracy and adherence to hotel policies
• Serve as a knowledgeable resource for guests, providing information about the hotel amenities, local attractions, and events
• Handle guest complaints and resolve issues promptly and to the satisfaction of the guest
• Complete daily administrative tasks, such as filing, data entry, and preparing reports
• Keep the front desk area clean and organized at all times
• Collaborate with other hotel staff to ensure a seamless guest experience
• Other duties as assigned by the Front Office Manager

Requirements:

• High school diploma or equivalent; college degree in hospitality management preferred
• Minimum of 1-2 years of front desk or customer service experience in the hospitality industry
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and hotel reservation systems
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask in a fast-paced environment
• Must be able to stand for long periods of time and lift up to 25 pounds
• Knowledge of local area and attractions preferred

EEOC Statement:

VP Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other legally protected category. We are committed to creating an inclusive and diverse workplace for all employees.