Workplace Experience Associate (Temp-To-Hire)

Workplace Experience Associate

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

We're seeking a temp-to-hire Workplace Experience Associate to work with our small but tactical team and support an office of over 1,500 people as well as external visitors and guests. In this role you will own the reception experience by greeting all employees and guests, answering phone calls and directing to the appropriate party, receiving and sorting mail and delivering an overall white glove experience.

You'll report to the Workplace Manager and work onsite at our Santa Ana, CA headquarters.

This role is an agency assignment working on a temporary-to-hire basis.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You'll Do:

• Greet visitors and assist with the check in & check out process, print badges and notify hosts in a timely manner
• Ensure the reception area, break area, conference rooms and supply stations are tidy and fully stocked
• Answer and direct external phone calls with a high level of customer service and professionalism
• Receive and sort mail and arrange employee pickup
• Order office supplies in alignment with budgets and brand standards
• First to respond to all Workplace and Facilities incoming tickets
• Support Executive Assistants and Executives with onsite coordination to include but not limited to: Booking conference rooms, coordinating offices or desks for use while onsite and ensuring the space has been cleaned prior to visit, ordering food / snacks when applicable
• Support vendors with access to the office and ensure they follow Collectors' security protocols
• Own team initiatives to include but not limited to; birthday and anniversary celebrations, biannual team building outings, holiday recognition events and game night and trade night events
• Manage and audit Workplace created SOP's
• Complete clerical and administrative tasks within the office to support daily operations
• Work with the Concierge team to assist customers with pick-up and drop-off submissions
• Assist with special projects for the Workplace Team

Who You Are:

• Strong customer service skills with a white glove experience mindset
• Detail oriented, professional and a collaborative team player
• Ability to work in a fast-moving environment, often multitasking several priorities
• Strong administrative, organizational, and analytical skills
• Strong interpersonal, verbal, and written communication skills
• Strong decision making skills with the ability to prioritize
• Intermediate Google Docs, Google Sheets, and Google Slides experience is a plus
• Ability to work cross functionally between teams and departments
• You're a hands-on, can-do team player who thrives in a collaborative environment and eager to learn
• Able to work comfortably independently but also work within a team

Physical Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
• Hand Use: Regular hand use for various tasks
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
• Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
• Sitting or Standing: Ability to sit or stand for extended periods of time

Hourly Range:

The reasonable estimated hourly range for this position is $19-$21. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email View email address on click.appcast.io.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.