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Lead Medical Support Assistant

US Department of Veterans Affairs

Wilmington, DE

Lead Medical Support Assistant

The Lead Medical Support Assistant assists the supervisor with developing contingency plans for data/input/transmission while also maintaining suspense files necessary for monitoring the processing of consults. Some of the major duties of a Lead Medical Support Assistant include, but are not limited to:

  • Monitors daily staffing levels and ensures equal distribution of workload/coverage daily
  • Identifying backlogs in workload and potential procedural problems by observation/monitoring of the activities for the AMSA's and brings them to the attention of the supervisor
  • Provide weekly, monthly, and quarterly reports within established time frames and report to the supervisor
  • Collaborates, communicates, set priorities, and organizes the work to meet deadlines, ensuring compliance with established processes, policies, and regulations
  • Researching and maintaining an updated data base of community medical services to assist Veterans with locating medical care in the community
  • Provide on-the-job training to new employees and assist AMSA's with difficult and more complexed consult problems, providing accurate instructions and workable solutions
  • Determines the veteran's eligibility to receive medical services through Non-VA Purchased Care and Contract Hospitalization and reviews and updates procedure manuals semi-annually ensuring all staff has updated information
  • Reviewing the work of full performance and developmental AMSA's for accuracy, completeness, using current laws and directives
  • Demonstrates advance knowledge of the technical health care process as it relates to access to care
  • Assures authorization is obtained from appropriate service chief for procedures performed at non-VA facilities

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.

Telework: Not Available.

Virtual: This is not a virtual position.

Functional Statement #: 460-05184-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs
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Vacancy posted 5 days ago
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