General Store Manager

Job Description

Job Description

General Store Manager – Big O Tires

Minimum 1 Year of Automotive Experience Preferred

Lead the Team. Drive Results. Have Fun Along the Way. Must Have a Sense of Humor!

Big O Tires is looking for a motivated, hands-on General Store Manager who enjoys leading a team, delivering excellent customer service, and driving sales. We're looking for someone who takes ownership, leads by example, and knows how to keep a team motivated—even on the busiest days.

Our ideal candidate is confident making decisions, comfortable managing store performance, and able to maintain a positive attitude and a good sense of humor when things get hectic.

If you have strong leadership skills, a passion for developing people, and an interest in the automotive service industry, we'd like to meet you.

Position Overview

As the General Store Manager, you will oversee the daily operations of a Big O Tires location, ensuring exceptional customer service, strong financial performance, and an efficient, productive work environment.

You will be responsible for leading your team, increasing sales, managing expenses, maintaining operational standards, and creating a store culture built on accountability, teamwork, and customer satisfaction.

Key ResponsibilitiesLeadership & Team Development

• Recruit, train, coach, and develop a high-performing store team.

• Establish clear expectations and hold employees accountable for performance.

• Create schedules, delegate responsibilities, and oversee daily staffing needs.

• Provide regular feedback, recognize achievements, and address performance concerns.

• Maintain a positive, professional environment where employees feel motivated and supported.

• Lead by example with integrity, confidence, and a good sense of humor.

Sales & Financial Performance

• Drive store sales, customer traffic, and overall profitability.

• Monitor key performance indicators (KPIs), sales goals, labor costs, and operational expenses.

• Manage store budgets and understand profit-and-loss (P&L) performance.

• Identify opportunities to increase revenue, improve efficiency, and control costs.

• Build strong customer relationships that encourage repeat business.

• Partner with district leadership to achieve company objectives.

Store Operations

• Oversee daily store activities to ensure efficient and consistent operations.

• Manage inventory, purchasing, cash handling, and financial reporting.

• Ensure accurate repair orders, vehicle inspections, and service documentation.

• Maintain a clean, organized, safe, and welcoming store environment.

• Ensure compliance with company policies, OSHA requirements, and applicable environmental regulations.

• Resolve customer concerns professionally and effectively.

• Oversee store opening and closing procedures.

• Ensure equipment, facilities, and company assets are properly maintained.

• Utilize point-of-sale systems and company software to manage daily business activities.

QualificationsRequired Qualifications

• Previous leadership, supervisory, or management experience.

• Strong sales and customer service skills.

• Ability to lead, motivate, and develop a team.

• Excellent communication, organization, and problem-solving abilities.

• Ability to multitask and make decisions in a fast-paced environment.

• Basic understanding of business operations, budgets, and performance goals.

• Comfortable using computers, point-of-sale systems, and business software.

• Valid driver's license.

• Ability to meet applicable pre-employment screening requirements.

Preferred Qualifications

• Minimum 1 year of automotive industry experience preferred.

• Previous experience in tire sales, automotive repair, or automotive service operations.

• Experience managing store sales, budgets, and profit-and-loss performance.

• Experience training and developing employees into leadership roles.

• Bilingual English/Spanish communication skills.

The Personality We're Looking For

We're looking for someone who can lead a team, solve problems, and keep things moving without making every day feel like a Monday.

Our ideal General Store Manager:

• Leads with confidence, fairness, and integrity.

• Knows how to motivate people without micromanaging.

• Remains calm and solution-focused when challenges arise.

• Takes pride in achieving goals and delivering excellent customer service.

• Understands the importance of teamwork and accountability.

• Has a good sense of humor and knows when to use it.

• Can balance having fun at work with getting the job done.

We take our work seriously, but that doesn't mean we have to take ourselves seriously all the time.

Why Join Big O Tires?

At Big O Tires, we believe successful stores start with great people. We are committed to providing dependable automotive services while creating an environment where employees can learn, grow, and build rewarding careers.

We value leadership, accountability, teamwork, and individuals who take pride in their work.

If you're ready to take ownership of a store, build a strong team, and make a measurable impact on business performance, we encourage you to apply.

Automotive experience preferred. Strong leadership expected. A sense of humor appreciated.

Apply Today!

Big O Tires / Western Automotive Group is an Equal Opportunity Employer. We consider qualified applicants without regard to legally protected characteristics.