Pharmacy Technician - Customer Support

Job Opportunity at Guardian Pharmacy of WisconsinMadison, Wisconsin, United States of AmericaWith one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.Guardian Pharmacy of Wisconsin, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Madison, Wisconsin. We're reimagining medication management and transforming care.Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.Provide excellent customer service to the facilities in taking orders, answering questions, referring information and phone calls to the appropriate departments.Attributes Required:Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophyStrategy and Planning – ability to think ahead, plan and manage time efficientlyProblem Solving – ability to analyze causes and solve problems at both a strategic and functional levelTeam Oriented – ability to work effectively and collaboratively with all team membersEssential Job Functions:Answering phone calls from facilities in a timely manner while being professional and courteousCreating telephone order for refills, new orders, and/or backup and triaging into the appropriate queues for Order Entry staff to complete.Refill orders in pharmacy computer system if facility calls and request (if not complicated)Follow up with customers as needed (if you told a customer you would return their phone call, call them back in a timely manner)Answering facility questions or referring them to the proper resource for answerTake Credit Card information over the phone for paymentsWork with Medical Records to update on resident information, or anything else that is changed. Make telephone orders for medical records and send to appropriate queues for medical records.Take orders from Doctor's offices and triaging to appropriate queues.Check assigned facility faxes daily; any issues, contact Order EntryLink delivery sheets into Docutrack.Check original prescriptions sent in tote or by mail, scan into Docutrack and link. If they haven't been completed leave note for OE to address.Other essential functions and duties may be assigned as neededEducation and/or Certifications:High School Diploma or GED, requiredPharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB), preferredSkills and Qualifications:2+ years of related experience (advanced degree may substitute for experience)Advanced computer skills; pharmacy operations system experience preferredAbility to work independently and deliver to deadlinesAbility to solve problems with minimal directionGreat attention to detail and accuracyAbility to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlinesQuality minded; motivated to seek out errors and inquire when something appears inaccurateWork Environment:Ability to work flexible hoursWhat We Offer:Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."Compensation & Financial:Competitive pay401(k) with company matchFamily, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only):Medical, Dental and VisionHealth Savings Accounts and Flexible Spending AccountsCompany-paid Basic Life and Accidental Death & DismembermentCompany-paid Long-Term Disability and optional Short-Term DisabilityVoluntary Employee and Dependent Life, Accident and Critical IllnessDependent Care Flexible Spending AccountsWellbeing:Employee Assistance Program (EAP)Guardian Angels (Employee assistance fund)Time Off:Paid holidays and sick daysGenerous vacation benefits based on years of serviceThe Guardian Difference:Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.Join us to discover what your best work truly looks like.