Nexus Professional Development Center Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Nexus Professional Development Center Coordinator Full Time Clerical Main Building, New Britain, CT, US Salary Range: $55,000.00 To $78,000.00 Annually Function: Under the broad supervision of the Vice President for Strategic Development, this position is responsible for the business development, sales, and operational coordination of external training activities at the Nexus Professional Development Center. The position develops and maintains relationships with external trainers, organizations, and other prospective customers; markets and sells training space and related services; coordinates facility scheduling and event logistics; and identifies opportunities to increase facility utilization and revenue. The position also collaborates with external trainers on shared-seat training opportunities, supporting the marketing, registration, and sale of available training seats to maximize participation and revenue. The incumbent serves as member of Professional Development Committee. This position requires considerable schedule flexibility, including evening and weekend hours. Core Competencies: Promote Mission: Affirms and upholds the mission, philosophy, policies and vision of the agency. Diversity: Promotes and ensures equality, diversity, and inclusion in all aspects of our work by valuing our workforce, clients and community. Professional Behavior: Embodies professionalism and initiative in the execution of job responsibilities. Growth: Receptive to feedback, willing to learn, and strives for continuous improvement. Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics. Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles. Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Training: Identifies needs and skills gap among staff and works with management team to arrange trainings. Conflict Management: Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner. Use of capabilities: (illustrated by typical activities) 1. Business Development Market and promote the Professional Development Center to external trainers, organizations, and professional development providers. Recruit nationally and regionally recognized speakers, trainers, and consultants to provide educational programming that attracts professionals from across Connecticut and neighboring states. Identify and develop new business opportunities for use of training facilities. Establish partnerships with universities, professional organizations, and statewide training providers to expand learning opportunities. Strengthen community relationships while promoting Klingberg's expertise; Explore opportunities for collaborative training initiatives that enhance community capacity and further Klingberg's mission. Establish training needs/opportunities and identify internal and external trainer resources to meet those needs. Maintain a pipeline of prospective clients and follow up on leads to maximize facility utilization and revenue. Respond to inquiries, provide information on available spaces and services, and develop customized rental packages. 2. Trainer & Client Coordination Serve as the primary point of contact for external trainers and organizations utilizing the facility. Coordinate all aspects of training events, including room setup, technology, food and beverage, materials, and other requested services. Ensure external trainers understand facility policies, procedures, pricing, and available resources. Build and maintain strong relationships with trainers and organizations to encourage repeat business. 3. Training Program Collaborate with internal and external trainers to develop opportunities for shared-seat or co-sponsored training programs, where appropriate. Assist trainers with marketing and promoting available training seats to agency staff and other eligible participants. Coordinate registration, participant communications, and seat availability for shared training opportunities. Track enrollment and work with trainers to maximize participation and revenue. Provide CEUs to trainees as appropriate. Identify opportunities to expand the Center's training offerings based on customer demand and agency needs. 4. Facility Rental Negotiate rental arrangements, pricing, contracts, and service agreements within established guidelines. Maintain a pipeline of prospective clients and follow up on leads to maximize facility utilization and revenue. 5. Scheduling & Facility Utilization Maintain an accurate master calendar of facility rentals, internal events, and training programs. Coordinate scheduling to maximize use of available training rooms and resources. Resolve scheduling conflicts and ensure appropriate space is available for each event. Monitor facility utilization and identify opportunities to increase occupancy. Ensure timely and thorough cleaning of space after each use. Arrange on-site coverage for all events. Prepare quotes, rental agreements, invoices, and other financial documentation. Monitor payments and outstanding balances in coordination with appropriate finance personnel. Track revenue generated through facility rentals, training programs, and related services. Prepare regular reports on bookings, revenue, utilization, and sales activity. 7. Customer Experience & Event Support Ensure that each external training event receives a professional, high-quality customer experience. Coordinate pre-event planning, event day support, and post-event follow-up. Address customer concerns and resolve operational issues promptly. Collect customer feedback and use it to improve services and increase repeat business. Manage all aspects of catering for Nexus events. 8. Marketing & Relationship Development Develop relationships with professional trainers, educational organizations, associations, and businesses that may utilize the facility. Participate in outreach, networking, presentations, and other business development activities. Develop promotional materials and communications highlighting the Center's training facilities, services, and capabilities. Maintain a database of current and prospective clients and trainers. Partner with community organizations, schools, healthcare systems, behavioral health agencies, and nonprofit organizations to host conferences, workshops, and continuing education events at the Nexus Center. Support marketing and outreach efforts that increase awareness of the Nexus Center as a premier venue for training and meetings. Authority: Training: Must complete 5 hours of professional development in addition to the required training each calendar year. Physical Demands: Sitting; Standing; Walking; Lifting (up to 20 lbs); Pulling; Pushing; Carrying (up to 20 lbs.); Grasping; Bending; Speaking; Hearing; Seeing. Education/Experience requirements: Five years’ of relevant work experience with strong communication, technical and organizational skills; Bachelor’s Degree preferred. Competitive Wages $1,000 Sign On Bonus Health Savings Account (H.S.A.) with $1,000-$2,000 employer contribution annually Health Reimbursement Account (H.R.A.) with $1,500-$3,000 contribution annually (depending on medical benefit chosen) $100 reimbursement for getting an age-appropriate routine preventative care exam (if covered under Klingberg’s medical plans) 12 Sick days (accrued annually) 12 Paid Holidays + Veteran's Day if Veteran 12 Staff Appreciation Activities / Events annually Tuition Assistance (Winter, Spring and Summer semesters) Company Paid Life (Employee, Spouse and Children) and AD&D Insurance Company Paid Short Term & Long-Term Disability Insurance 401K Retirement Plan (up to 4% match) 10% Tuition Discount at Local Educational Institutions Employee Assistance Program (EAP) – Free and Confidential Counseling Training and Development Opportunities, including “Risking Connections” Referral Program Monthly Mileage Reimbursement (as applicable) Eligible to apply for the Public Service Loan Forgiveness Program Reduced Lunches at Raymond Hill School Klingberg Family Centers (and its Affiliates) is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, gender, national origin, ancestry, religion, age, marital status, sexual orientation, gender identity, learning or physical disability, past or present history of mental disorder, developmental disabilities, veteran status, or any other category protected by state, federal or local law. We are working to embody anti-racism, putting equity and justice at the center of our work. We especially encourage people who identify as black, indigenous, LGBTQ, disabled, or any underrepresented group to apply. Function: Under the broad supervision of the Vice President for Strategic Development, this position is responsible for the business development, sales, and operational coordination of external training activities at the Nexus Professional Development Center. The position develops and maintains relationships with external trainers, organizations, and other prospective customers; markets and sells training space and related services; coordinates facility scheduling and event logistics; and identifies opportunities to increase facility utilization and revenue. The position also collaborates with external trainers on shared-seat training opportunities, supporting the marketing, registration, and sale of available training seats to maximize participation and revenue. The incumbent serves as member of Professional Development Committee. This position requires considerable schedule flexibility, including evening and weekend hours. Core Competencies: Promote Mission: Affirms and upholds the mission, philosophy, policies and vision of the agency. Diversity: Promotes and ensures equality, diversity, and inclusion in all aspects of our work by valuing our workforce, clients and community. Professional Behavior: Embodies professionalism and initiative in the execution of job responsibilities. Growth: Receptive to feedback, willing to learn, and strives for continuous improvement. Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics. Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles. Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Training: Identifies needs and skills gap among staff and works with management team to arrange trainings. Conflict Management: Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner. 1. Business Development Market and promote the Professional Development Center to external trainers, organizations, and professional development providers. Recruit nationally and regionally recognized speakers, trainers, and consultants to provide educational programming that attracts professionals from across Connecticut and neighboring states. Identify and develop new business opportunities for use of training facilities. Establish partnerships with universities, professional organizations, and statewide training providers to expand learning opportunities. Strengthen community relationships while promoting Klingberg's expertise; Explore opportunities for collaborative training initiatives that enhance community capacity and further Klingberg's mission. Establish training needs/opportunities and identify internal and external trainer resources to meet those needs. Maintain a pipeline of prospective clients and follow up on leads to maximize facility utilization and revenue. Respond to inquiries, provide information on available spaces and services, and develop customized rental packages. 2. Trainer & Client Coordination Serve as the primary point of contact for external trainers and organizations utilizing the facility. Coordinate all aspects of training events, including room setup, technology, food and beverage, materials, and other requested services. Ensure external trainers understand facility policies, procedures, pricing, and available resources. Build and maintain strong relationships with trainers and organizations to encourage repeat business. 3. Training Program Collaborate with internal and external trainers to develop opportunities for shared-seat or co-sponsored training programs, where appropriate. Assist trainers with marketing and promoting available training seats to agency staff and other eligible participants. Coordinate registration, participant communications, and seat availability for shared training opportunities. Track enrollment and work with trainers to maximize participation and revenue. Provide CEUs to trainees as appropriate. Identify opportunities to expand the Center's training offerings based on customer demand and agency needs. 4. Facility Rental Negotiate rental arrangements, pricing, contracts, and service agreements within established guidelines. Maintain a pipeline of prospective clients and follow up on leads to maximize facility utilization and revenue. 5. Scheduling & Facility Utilization Maintain an accurate master calendar of facility rentals, internal events, and training programs. Coordinate scheduling to maximize use of available training rooms and resources. Resolve scheduling conflicts and ensure appropriate space is available for each event. Monitor facility utilization and identify opportunities to increase occupancy. Ensure timely and thorough cleaning of space after each use. Arrange on-site coverage for all events. Prepare quotes, rental agreements, invoices, and other financial documentation. Monitor payments and outstanding balances in coordination with appropriate finance personnel. Track revenue generated through facility rentals, training programs, and related services. Prepare regular reports on bookings, revenue, utilization, and sales activity. 7. Customer Experience & Event Support Ensure that each external training event receives a professional, high-quality customer experience. Coordinate pre-event planning, event day support, and post-event follow-up. Address customer concerns and resolve operational issues promptly. Collect customer feedback and use it to improve services and increase repeat business. Manage all aspects of catering for Nexus events. 8. Marketing & Relationship Development Develop relationships with professional trainers, educational organizations, associations, and businesses that may utilize the facility. Participate in outreach, networking, presentations, and other business development activities. Develop promotional materials and communications highlighting the Center's training facilities, services, and capabilities. Maintain a database of current and prospective clients and trainers. Partner with community organizations, schools, healthcare systems, behavioral health agencies, and nonprofit organizations to host conferences, workshops, and continuing education events at the Nexus Center. Support marketing and outreach efforts that increase awareness of the Nexus Center as a premier venue for training and meetings. Authority: Training: Must complete 5 hours of professional development in addition to the required training each calendar year. Physical Demands: Sitting; Standing; Walking; Lifting (up to 20 lbs); Pulling; Pushing; Carrying (up to 20 lbs.); Grasping; Bending; Speaking; Hearing; Seeing. Education/Experience requirements: Five years’ of relevant work experience with strong communication, technical and organizational skills; Bachelor’s Degree preferred. Competitive Wages $1,000 Sign On Bonus Health Savings Account (H.S.A.) with $1,000-$2,000 employer contribution annually Health Reimbursement Account (H.R.A.) with $1,500-$3,000 contribution annually (depending on medical benefit chosen) $100 reimbursement for getting an age-appropriate routine preventative care exam (if covered under Klingberg’s medical plans) 12 Sick days (accrued annually) 12 Paid Holidays + Veteran's Day if Veteran12 Staff Appreciation Activities / Events annually Tuition Assistance (Winter, Spring and Summer semesters) Company Paid Life (Employee, Spouse and Children) and AD&D Insurance Company Paid Short Term & Long-Term Disability Insurance 401K Retirement Plan (up to 4% match) 10% Tuition Discount at Local Educational Institutions Employee Assistance Program (EAP) – Free and Confidential Counseling Training and Development Opportunities, including “Risking Connections” Referral Program Monthly Mileage Reimbursement (as applicable) Eligible to apply for the Public Service Loan Forgiveness Program Reduced Lunches at Raymond Hill School Klingberg Family Centers (and its Affiliates) is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, gender, national origin, ancestry, religion, age, marital status, sexual orientation, gender identity, learning or physical disability, past or present history of mental disorder, developmental disabilities, veteran status, or any other category protected by state, federal or local law. We are working to embody anti-racism, putting equity and justice at the center of our work. We especially encourage people who identify as black, indigenous, LGBTQ, disabled, or any underrepresented group to apply. We are an affirmative action equal opportunity employer and a drug free workplace. #J-18808-Ljbffr