JIRA End User Support Specialist

Jira End User Support SpecialistThis resource will own the end user experience for 4,500 Jira users. The resource will also lead end user change communications and training as the Jira redesign is rolled out.Required Skills & Experience:3+ years in a Jira end user support, adoption or training roleStrong facilitation and training delivery skills — comfortable presenting to technical and non-technical audiencesSolid Jira Software and Jira Service Management end user knowledgeExperience in agile environments — Scrum and Kanban coaching experience preferredStrong written and verbal communication skillsExperience managing a helpdesk or service desk functionFamiliarity with change management communication best practicesKey Responsibilities:Design and deliver Jira and Agile training programmes — onboarding, refresher and advanced sessionsManage the CoE service desk queue — triage, resolve and escalate user requestsDrive Jira adoption across the organisation — track metrics, identify low-adoption teams and run targeted engagement campaignsHandle minor enhancement requests — custom views, filters, basic board configurations and simple dashboards within approved standardsLead end user change communications and training for each phase of the Jira redesign rolloutProduce and maintain self-service training materials — guides, videos and FAQs