Technical Support Engineer

Technical Support Engineer

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. This is an exciting opportunity for a technically skilled, customer-centric professional who thrives in a fast-paced, innovative environment and is passionate about enabling organizations to accelerate their AI and automation initiatives while delivering world-class customer experiences.

Remote role – Pacific, Mountain, or Central Time Zones preferred; working Pacific Time Zone hours.

You will make an impact by being responsible for:

• Providing technical support for Automation Anywhere products, including A360, Bot Agent, Control Room, and related components
• Diagnosing and troubleshooting application, infrastructure, and configuration issues across cloud and on-prem environments
• Analyzing logs, scripts, and automation workflows to identify root causes and recommend effective solutions
• Handling customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses
• Collaborating with internal teams to escalate and resolve complex technical problems
• Maintaining high customer satisfaction through professional communication and ownership of each issue
• Documenting known issues, workarounds, and solutions in the knowledge base
• Participating in weekend or rotational shifts as part of 24x7 support coverage

You will be a great fit if you have:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in technical support, application support, or software troubleshooting
• Must be willing and able to work Pacific Time hours on a regular basis regardless of your remote office location
• Strong understanding of Windows and/or Linux environments
• Working knowledge of databases (SQL Server, MySQL, or Oracle)
• Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP)

You excel in these key competencies:

• Customer Focus & Empathy – Demonstrates a commitment to understanding customer needs, providing exceptional service, and ensuring a positive support experience while maintaining high customer satisfaction
• Problem Solving & Critical Thinking – Effectively analyzes complex technical issues, identifies root causes, evaluates solutions, and makes sound decisions in a fast-paced environment
• Communication Skills – Clearly and professionally communicates technical concepts to both technical and non-technical audiences through written, verbal, and virtual interactions
• Collaboration & Teamwork – Works effectively across Customer Support, Engineering, Product Management, and Cloud Operations teams to drive issue resolution and improve customer outcomes
• Accountability & Ownership – Takes responsibility for customer issues from initial intake through resolution, ensuring timely follow-up, proactive updates, and successful outcomes

The base salary range for this position is $70,000 – $85,000 a year. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Benefits and perks you'll appreciate:

• Flexible work schedule / remote roles
• Unlimited Personal Time Off
• 12 holidays off per year
• 4 days volunteer time off per year
• Eligible for 4 company Achievement days off per year
• Variety of health care and well-being benefits
• Paid family/parental leave
• Newsweek's Top 100 Most Loved Workplaces in America 2023

Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.