Technical Support Engineer (NYC)
$110k - $140kRecruiting from Scratch
Technical Support Engineer (NYC)
Title of Role: Technical Support Engineer (NYC)
Location: New York, onsite
Company Stage of Funding: Venture-Backed — Software Development, Enterprise, B2B, API SDK
Office Type: Onsite
Salary: $110K–$140K
Company Description
We're representing a leading global provider of unified API solutions specializing in HR, ATS, and Payroll integrations. This company is at the forefront of transforming enterprise software, enabling seamless connections and integrations for businesses. With a strong focus on innovation and customer success, they are poised for significant growth in the B2B space.
What You Will Do
- Provide technical support and solutions to clients, ensuring optimal use of the API platform.
- Collaborate with engineering teams to troubleshoot and resolve complex technical issues.
- Develop and maintain technical documentation and user guides for clients.
- Analyze customer feedback and usage data to improve product functionality.
- Assist in the deployment of new features and updates, ensuring a smooth transition for users.
- Conduct training sessions for clients to enhance their understanding of the product.
- Act as a liaison between customers and the development team, advocating for client needs.
Ideal Candidate Background
- 3–8 years of experience in a technical support or engineering role.
- Proficient in TypeScript, NodeJS, and React for effective troubleshooting and solutions.
- Strong knowledge of PostgreSQL and REST API integrations.
- Experience with Langchain or similar technologies is highly desirable.
- Excellent problem-solving skills and the ability to work in a fast-paced environment.
Preferred
- Experience in a B2B software development environment.
- Familiarity with HR, ATS, or Payroll systems is a plus.
- Previous experience in a customer-facing technical role.
Compensation and Benefits
The salary for this role ranges from $110K to $140K, with equity grants offered in addition to the base salary. Enjoy a collaborative work environment and the opportunity to make a significant impact on client success.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Technical Support Engineer (NYC) in New York, NY vacancy
- ...is looking to hire a Network Systems Administrator to support multiple customers based in the NYC area. The ideal candidate will be proficient in supporting... ...Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred)....SuggestedHourly payContract workLocal area
Blue Mantis
New York, NY2 days ago $79.47k - $105.96k
Axon Enterprise is seeking a Technical Support Engineer to support customers using the Axon 911 platform, ensuring reliability and performance. Responsibilities include troubleshooting technical issues, collaborating with internal teams, and improving support processes...Suggested- ...Title: IT Project Engineer Reports to: Project Engineering Manager... ...Employee Shift: Hybrid - NYC Atlas Technica's mission is... ...shoulder IT management, user support, and cybersecurity for our... ...now! Project Engineer is a technical, detail-oriented, client-facing...SuggestedFull timeWork at officeShift work
Atlas Technica
New York, NYmore than 2 months ago $112k - $160k
...prestigious awards, such as Best Engineering Team, Best Company for... ...team of industry experts and technical leaders. Typically reporting... ...our customers and prospects. Supported by the expertise of our world... ...financial service customers in the NYC Metro area.The Systems...SuggestedWork experience placementLocal areaImmediate start- Insight Global is looking for a Tier 2 Service Desk Analyst to support their NYC office. This role will involve providing onsite technical support to roughly 3000+ end users within a top law firm. Key responsibilities include resolution of technical inquiries, managing...SuggestedWork at officeRemote work
- ...MySQL and PostgreSQL, and strong analytical skills. Responsibilities include installation, monitoring, and troubleshooting of databases. Candidates should be local to NYC or willing to relocate. The position does not offer visa sponsorship. #J-18808-Ljbffr Yeah! GlobalLocal areaRelocation
- About the job Database Administrator (DBA) - NYC Note: This position does not offer any Visa sponsorship. We are only looking for applicants... ...with data governance and regulatory requirements. Maintain technical documentation and provide training to other team members on...Local areaRelocation
$95k - $115k
...bring to the table! About Engineering at Botify: At Botify, our... ...every user with advanced technical skills, enabling them to navigate... ...Overview The Technical Support Engineer position is key to customer... ...) Remote status: Hybrid NYC or Remote East Coast...Full timeSummer workWork at officeRemote workFlexible hoursBotify
New York, NY1 day ago$79.5k - $106k
...healthier people through digital solutions to support clinical trials. Celebrating over 25... ...us at @Medidata. About the Team : The Technical Support Engineer is a technical expert who acts as the... ...role, positioned out of either our NYC or Iselin, NJ office. As with all...Temporary workWork at officeRemote workFlexible hoursMedidata Solutions
New York, NY3 days ago$90k - $115k
...Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As... ...have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation...Full timeWork experience placementWork at officeFlexible hoursSigma Computing
New York, NY4 days ago$120k - $190k
...the Role: Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are... ...Location: ~ This role is hybrid (4 days a week in our NYC office) Compensation & Benefits: The standard...Work experience placementWork at officeHome officeFlexible hoursShift workGlean.info
New York, NY10 hours ago$190.9k - $253.75k
...insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for... ...started.As one of the first engineers in the NYC Engineering office, you’ll have the...Work at officeLocal areaWorldwide- Axiom Technologies in Midtown NYC is seeking a reliable Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. You will handle Windows desktops, laptops, peripherals, and network connectivity at the client location. This contract-based...Contract workImmediate start
$80k - $100k
As a Technical Support Engineer at Flow Traders, you will be responsible for the troubleshooting, maintenance, and uptime of our office-based IT... ...company, group and individual performance and contribution. Per NYC salary transparency law, the total compensation for this...Work at office$60k - $80k
...someone with 3+ years of professional IT support experience and at least 1 year in an MSP... ...applications. We maintain clear and accurate technical documentation. We support both Windows... ...-time hybrid role with three days in our NYC office and two days remote, and the...Full timeWork at officeRemote work- MMD Services, a leading financial services client, seeks a Senior Desktop Support Engineer to provide high-touch IT support for end-users, including traders and senior executives. This onsite role in downtown New York requires strong troubleshooting across hardware, software...
$160k - $180k
...Technical support for the people building software — not a script, not a queue, and definitely not a call center. LOCATION: NYC WORK MODEL: 5 days in office BASE SALARY: $160K–$180K TYPE: Full-... ...hiring two senior technical support engineers to help build its support...Full timeWork at officeImmediate startRemote workEPIC Placements
New York, NY4 days ago- A leading international banking institute in New York City is seeking a Mid-Level IT Network Administrator to manage and enhance the network infrastructure. The ideal candidate should have 3-5 years of experience, expert knowledge of Cisco and Juniper networks, and preferably...Full time
$105k - $125k
...onsite once a quarter. The Support team at Alloy is a group of curious, collaborative, and technically skilled problem-solvers... ...partner closely with Product and Engineering, act as the voice of the customer... ...~ Hybrid work environment: NYC employees are expected to...Work at officeLocal areaRemote workWork from homeHome officeMonday to FridayFlexible hoursAlloy
New York, NY2 days ago- Capgemini is hiring a GCP Cloud Architect / Cloud Champion to join our Google Cloud practice supporting Financial Services clients. This is a hybrid role based in NYC combining: hands-on GCP implementation What you’ll do: Work directly with clients to design and deliver...Full time
- ...Role - AI Security Architect (Agentic AI / RAG) Location - NYC, NJC (Hybrid) Duration: Full time Job Description:... ..., RAG, Multi-Agent Architecture, Knowledge Graphs, Prompt Engineering, AWS, GCP, Identity-as-Code, Policy-as-Code, Security Architecture...Full timeLocal area
Veridian Tech
New York, NY4 days ago - KIPP NYC Schools is seeking a Salesforce System Administrator to join the Shared Services Team in New York. This role will administer and optimize the Salesforce platform supporting student recruitment, enrollment, family engagement, marketing, and advancement. You will...
$72k - $76k
...Japanese IT company seeks for a Japanese Bilingual IT User Support Specialist. Position: IT User Support Specialist or Sr. IT User... ...Tier 1/IT User Support Specialist – User Support Provide technical assistance and support for incoming queries and issues related...Work at officeRemote work3 days per weekActus Consulting Group
New York, NY2 days ago- Arena Staffing in New York City seeks an experienced IT Support Specialist to join our growing team. You will provide technical support, troubleshoot IT issues, and ensure reliable operation of company systems. The ideal candidate has strong technical skills, excellent...
$50k - $70k
Greenspoon Marder LLP is looking for an IT Support Technician in New York to maintain and monitor workstations and ensure network performance meets user needs. The role involves troubleshooting issues, providing end-user support, and managing device setups. We offer competitive...- ...you’ll troubleshoot a variety of issues, support software and hardware, assist with onboarding... ...full-time, onsite position based at our NYC Headquarters. The selected candidate will... ...skills and ability to assist non-technical users Organized, reliable, and eager to learn...Full timeWorldwideVisa sponsorship
Austin Community College
New York, NY22 hours ago $67k - $72k
...Service Technician to troubleshoot clients' technical issues and present solutions in an easy... ..., this on‑site role in the Bronx, NYC could be the perfect opportunity for you!... ...growth and learning Great company culture supported by strong core values What You'll Do: Answer...Full timeRemote workTechworks Consulting
New York, NY4 days ago- A leading clothing company in New York is seeking an IT Support Specialist to provide technical support for end-users. This role involves establishing and optimizing Helpdesk Operations, supporting a variety of technology initiatives, and requires experience in helpdesk...Work at office3 days per week
- Medidata Solutions is seeking a Technical Support Engineer to join our team in a hybrid role based out of NYC Iselin, NJ. You will be the primary contact between support and core engineering, handling work requests, diagnosing issues, and delivering timely resolutions....
$80k - $115k
EliseAI is seeking an IT Support Specialist in New York City to provide essential support for hardware, software, and network issues. As a key part of our team, you will ensure a smooth operation and enhance employee support processes. This hands-on role demands a customer...Local area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Engineer (NYC). Be the first to apply!
Related searches
- IT support engineer New York, NY
- junior support engineer New York, NY
- support escalation engineer New York, NY
- production support engineer New York, NY
- application support developer New York, NY
- application support engineer New York, NY
- line support engineer New York, NY
- software technical support engineer New York, NY
- tech support engineer New York, NY
- technical support engineer New York, NY