MPF Servicing Review Analyst

MPF Program Servicing Operations Review and Evaluation Specialist

At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

This role supports the MPF Program by conducting MPF Xtra Servicing Only Mortgage Operations Review and Evaluation (MORE) reviews and related servicing oversight activities. The position evaluates Participating Financial Institutions (PFIs), servicers, sub-servicers, and applicable third-party providers to help confirm operational readiness, servicing capability, and alignment with MPF Xtra, Fannie Mae, and MPF Program requirements. The role also identifies training opportunities, communicates review findings, supports remediation follow-up, and helps strengthen servicing practices across the MPF Xtra portfolio.

Helping protect the MPF Program by evaluating servicing operations across the MPF Xtra portfolio and identifying risks before they become larger issues.

Strengthening relationships with PFIs, servicers, and Home Loan Banks through oversight, training, and practical guidance that supports consistent servicing practices.

Supporting compliance with MPF Program and Fannie Mae requirements while helping improve the customer experience and operational effectiveness across the program.

Bachelor's degree in business, mortgage banking, or a related field; or equivalent mortgage industry experience.

5+ years of secondary mortgage market, mortgage servicing, investor reporting, or related mortgage operations experience.

Strong working knowledge of mortgage servicing requirements, loan administration, custodial account reconciliation, investor reporting, delinquency/default processes, and servicing policy and procedure expectations.

Knowledge of MPF Program, MPF Xtra, Fannie Mae servicing requirements, or similar investor/agency servicing standards preferred.

Proficiency with Microsoft Office applications; Access, Tableau, or other servicing/reporting tools preferred.

Self-directed, organized, and able to manage multiple reviews, deadlines, stakeholders, and follow-up items simultaneously.

Strong analytical and critical-thinking skills with the ability to evaluate data, identify trends, assess risk, and develop practical recommendations.

Strong written and verbal communication skills, including the ability to clearly explain servicing requirements, observations, and remediation expectations to PFIs, servicers, internal partners, and management.

Ability to facilitate meetings, interviews, training sessions, and presentations with small and large groups, including senior management and external stakeholders.

Customer-service oriented, collaborative, and skilled at building effective working relationships across departments, Home Loan Banks, PFIs, servicers, and third-party providers.

Detail-oriented while maintaining awareness of broader program, compliance, operational, and customer experience impacts.

Able to work independently and in a team-based environment, adapt quickly to changing program requirements, and support continuous improvement in a fast-paced servicing environment.

Salary Range: $75,325.00 - $125,500.00