IT Help Desk Coordinator

Job Description

Job Description

Job Type: Mid-level Professional

Location: Southeastern Pennsylvania (Exton, PA area)

Employment Type: Full-time, 12-Month, FLSA Exempt

Reports To: Director of Technology

Position Summary

Edu-Tech Academic Solutions is seeking a proactive, hands-on IT Help Desk & AV Specialist for a partner PK-8 independent school. This role serves as the primary point of contact for all technology-related issues, ensuring the school's infrastructure runs stably and securely while providing exceptional support to students, faculty, and staff. The ideal candidate balances daily technical troubleshooting with long-term strategic planning to support the school's educational mission.

Key Responsibilities
Technical Support and Help Desk Operations

• Tier 1 & 2 Support: Diagnose and resolve hardware (laptops, Chromebooks, iPads, printers) and software issues for all end-users in a timely manner.
• Classroom & A/V Technology: Manage and troubleshoot classroom interactive displays, projectors, event space sound systems, and video conferencing equipment.
• Ticket Management: Prioritize and document all support requests, system configurations, and troubleshooting steps via the Help Desk ticketing system.

Systems & Network Administration

• Infrastructure Maintenance: Assist in monitoring and maintaining the school's network (LAN, WLAN, and security) and server environments, including Windows Server and virtualization.
• Account Management: Administer user accounts and permissions across Google Workspace, Microsoft 365, and Student Information Systems (SIS).
• Cybersecurity & Data: Implement security protocols (antivirus, content filtering) and ensure regular data backups and FERPA compliance.

Asset Management & Leadership

• Lifecycle & Inventory: Maintain an accurate inventory of all technology assets, software licenses, and warranties through MDM solutions.
• Procurement: Research and recommend cost-effective hardware and software purchases that align with the school's technology plan.
• Strategic Planning: Participate in developing the school's long-range technology plan and create clear user guides/training materials.

Qualifications

• Education: Bachelor's degree in IT, Computer Science, or a related field; equivalent professional experience and certifications also considered.
• Experience: 3-5 years of technical support experience, preferably in a K-12 educational environment.
• 2+ years of experience in network administration or systems management.
• Technical Proficiency: Expertise in ChromeOS, Windows, and macOS.
• Knowledge of network technologies (TCP/IP, VLANs, Wi-Fi) and cloud suites (Google Workspace/M365).
• Google Workspace Administrator certification preferred.
• Soft Skills: Excellent communication skills with the patience to assist users of all skill levels.

Physical Requirements

• Ability to sit, stand, and walk throughout the school campus for extended periods.
• Must be able to lift and move equipment up to 40 pounds.
• Ability to crawl, kneel, and climb ladders to install or repair cabling and equipment.

Pennsylvania School Law requires that all applicants for employment in public and private schools, employees of independent contractors seeking business with public and private schools, and student teacher candidates undergo background checks if they will have direct contact with students. In addition, employment history reviews must be completed for all applicants seeking employment.

The following three background checks are required:

• Department of Human Services Child Abuse History Clearance
• Pennsylvania State Police Request for Criminal Records Check
• Federal Criminal History Record Information (CHRI)