Delivery Coordinator

Join a Top-Rated Workplace

Are you passionate about delivering exceptional customer service and creating an outstanding vehicle delivery experience?

CarShop is seeking a dependable, customer-focused Delivery Coordinator to ensure every customer has a seamless and memorable experience when taking delivery of their vehicle. In this role, you'll coordinate vehicle deliveries, prepare delivery paperwork, educate customers on their new vehicle, and serve as the final step in creating an exceptional customer experience.

At CarShop, we're committed to delivering an exceptional customer experience and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.

CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.

Compensation & Benefits

Pay: $16.00 - $18.00 per hour

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts
• Paid training and professional development
• Career advancement opportunities within CarShop and Penske Automotive Group
• Stable employment with a Fortune 500 company
• Supportive, team-oriented culture

What You'll Do

As a Delivery Coordinator , you'll play a key role in ensuring every customer leaves CarShop confident, informed, and excited about their new vehicle.

Responsibilities include:

• Coordinate and schedule vehicle deliveries with the Sales Team
• Prepare delivery paperwork and ensure all documentation is accurate and complete
• Review purchase paperwork with customers and answer questions during the delivery process
• Explain available protection plans and aftermarket products
• Introduce customers to the Service Department and available maintenance programs
• Demonstrate vehicle features, technology, and operating functions to ensure customers feel comfortable with their purchase
• Work closely with Sales Consultants and Managers to ensure vehicles are delivery-ready and appointments stay on schedule
• Deliver an exceptional customer experience from arrival through vehicle delivery
• Maintain accurate records and support additional dealership operations as needed
• Contribute to a positive, collaborative team environment

What We're Looking For

• Previous customer service, hospitality, retail, or automotive experience preferred
• Excellent communication and interpersonal skills
• Friendly, outgoing, and professional demeanor
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Detail-oriented with excellent time-management skills
• Comfortable explaining information and demonstrating vehicle features to customers
• Positive attitude and commitment to providing outstanding customer service
• Team player who enjoys helping customers and coworkers succeed
• Demonstrated integrity, professionalism, and accountability
• Valid driver's license with a satisfactory driving record
• Ability to pass pre-employment screening, including background and drug testing

Ready to Join Our Team?

If you enjoy working with people and take pride in creating an exceptional customer experience, we'd love to hear from you.

Apply today and become part of the CarShop team.

CarShop is an Equal Opportunity Employer.

Competencies

• Able to establish personal sales and income goals and implement a plan of action to achieve goals
• Excellent communication skills, both oral and written, with the ability to effectively communicate via face-to-face, phone, or by other means of communication.
• Able to effectively promote the value and benefits of products and services using multiple communications methods, adjusting communication style as required
• Ability to understand, keeps abreast of, and comply with federal, state, and local regulations that impact retail automotive sales
• Computer proficiency
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others

Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involves sitting most of the time with some pushing and pulling of arm or leg controls
* This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
* This position involves repetitive motion.
* This position requires the ability to talk and hear.

Position Type/Expected Hours of Work
Works evening, weekend, and holiday hours as required.

Required Education and Experience
Associate's degree (A. A.) or equivalent; and one to two year related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience
Two to four year's related experience and/or training; or equivalent combination of education and experience