Senior Technical Support Specialist

Overview/ Job Responsibilities We are seeking Senior Technical Support Specialist to provide advanced macOS, Jamf, and mobile device support across enterprise environments, delivering exceptional white-glove service to executives, senior leadership, and VIP stakeholders. This role ensures optimal performance, security, and usability of Apple endpoints and mobility platforms, while maintaining a professional, concierge-level support experience that prioritizes responsiveness, discretion, and technical excellence. Key Responsibilities Deliver highly responsive, concierge-level support for VIPs, including executives, government leadership, directors, and mission-critical personnel. Provide efficient in-person and remote assistance with minimal disruption to VIPs' schedules and responsibilities. Perform tailored device setups, personalized configurations, and rapid issue resolution. Maintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non-technical explanations. Maintain accurate ticketing, documentation, SOPs, and knowledge articles related to Apple device and mobility support. Escalate security or operational risks proactively; collaborate with engineering to drive resolution. Minimum Qualifications Required Qualifications: Bachelor's degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree. Hands-on experience with MacBooks and Apple mobile devices. Basic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security. Proven experience delivering high-touch, white-glove support to VIPs or executive leadership. Ability to handle sensitive information with confidentiality and professionalism. Strong customer service, communication, and problem-solving skills; ability to de-escalate issues calmly and effectively. Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation) Desired Qualifications Preferred Qualifications: Experience with ServiceNow. Jamf 200, 300, or 400 certification(s). Apple ACSP or ACTC certification. Experience in federal environments or organizations with strict security requirements. Familiarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks. About Us Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it. Join the Mission and Start your Career Journey: Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: View email address on click.appcast.io Entarian is anEqual Opportunity and ... disability status. #J-18808-Ljbffr Sev1Tech