Customer Service Associate

Pay Rate: $17.00/Hour on W2 without benefit. As discussed, we can offer you $17.00/Hour on W2 which is without benefit. Please review the details and let me know if you feel interested. Job Summary We are seeking a customer-focused Bilingual Call Center Customer Service Representative who is fluent in English and Spanish to join our banking customer support team. In this role, you will provide exceptional service by handling inbound customer inquiries, resolving issues efficiently, educating customers on banking products and services, and identifying opportunities to recommend additional products that meet customer needs. The ideal candidate is an excellent communicator with strong problem-solving skills and a passion for delivering outstanding customer experiences. Key Responsibilities Answer inbound customer calls professionally while providing exceptional customer service. Communicate fluently in both English and Spanish to assist a diverse customer base. Resolve customer inquiries during the first interaction whenever possible. Provide accurate information regarding banking products, services, accounts, and policies. Maintain customer confidentiality and ensure compliance with all bank policies and procedures. Accurately enter, update, and verify customer information in internal systems. Process customer requests and complete required documentation promptly. Utilize internal systems to document calls, troubleshoot issues, and perform data entry. Educate customers on available banking products and services while identifying opportunities for upselling and cross-selling. Complete follow-up activities within established service level expectations. Stay current on banking products, services, procedures, and regulatory requirements. Identify process improvement opportunities to enhance customer satisfaction and operational efficiency. Perform other duties as assigned. Required Qualifications High school diploma or GED required. Fluent in both English and Spanish (verbal and written) . Strong verbal communication and active listening skills. Excellent customer service and telephone etiquette. Basic computer proficiency, including data entry and navigating multiple applications. Strong problem-solving and decision-making abilities. Ability to work in a fast-paced, onsite call center environment. Ability to maintain confidentiality and handle sensitive customer information. Preferred Qualifications Previous customer service or call center experience. Prior banking, financial services, or credit union experience. Knowledge of banking products, services, and financial regulations. Experience with CRM or customer service software. #J-18808-Ljbffr